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Customer Happiness

Scrolling quotes from real customers: 'It's so easy to work with everyone over at 3Play Media.' '3Play takes the burden off our team.' 'Very good accuracy -- better than other services I've used.' 'Quick response, and captions are done when promised.' 'I love everything about 3Play Media.

Best. Service. Ever.

We surveyed 1000+ customers about their experience working with 3Play Media. The results were overwhelmingly positive. All the quotes on this page are direct testimonials and the word cloud above highlights the most common terms mentioned. The top themes that stand out are quality & accuracy, ease of use, turnaround, integrations, price, and support.

Quality & Accuracy

Over and over, customers mention they love the quality of our work. We’re able to consistently provide over 99% accuracy because of our multi-step review process and because all of our transcriptionists are professionally trained and based in the U.S.

I can guarantee my customers zero fault captioning and translation. You simply get the job done right the first time.

High quality closed captions are essential for compliance with the FCC’s caption quality standards for caption accuracy, synchronization, placement, and completeness.

Customers are particularly impressed with our work product, even in the case of thick accents or poor audio quality. They also appreciate the availability of numerous caption/subtitle formats and the ability to customize settings, like speaker identification and verbatim vs. clean read.

Ease of Use

We don’t have to send an email about what we need. We can simply use one click, and that’s basically it. The file is in the next day or whenever we schedule it. It’s amazing!

Customers love our clean, intuitively designed user interface. It’s easily accessible from anywhere with internet access, there is no software to download, and the user experience is simple and straight-forward.

Customers are thankful to be able to outsource their video captioning and transcription. One customer referred to us as “a lifesaver.” Another said that the process of setting up their account was “seamless.”

Fast Turnaround

I love that 3Play often beats the estimate of when the files will be finished, and lets you see the moment each one of your files is done.

Our customers are consistently impressed by our fast turnaround and excellent record of beating deadlines. With expedited options, our customers can can choose to get their files processed in less than 2 hours.


Our well developed integrations with video platforms are a major benefit for our customers. Integrations drastically simplify the workflow, making it possible to add captions to a video either by clicking a button or setting up automated rules.

YouTube integration makes the process so much easier.

Integrations are especially useful for organizations that manage video libraries for multiple users or departments. Automatic transcription requests make life easier for the media coordinator and everyone involved with publishing video.

Competitive Prices

Shockingly small amount of money

Customers love our competitive prices, especially when compared with other companies. Accessibility expert David Berman describes our pricing as “a shockingly small amount of money” for the high quality of output.

Customer Support

Customer service is great, and I have always received timely and helpful support whenever I have reached out with any questions. Thank you!

Strong support services are always high on the list of our customers’ favorite things about 3Play Media. Our support specialists are described as reliable, responsive, prompt, informative, friendly, and helpful.

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