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+What is the difference between the Express and Pro account?

The Express account is designed for light users who need premium quality captioning and transcription with fast, reliable turnaround. There are no minimums and the price is prorated to the exact duration of each file.

The Pro account is designed for heavy users who require advanced captioning and translation capabilities. The Pro account provides volume pricing, bulk upload options, video platform integrations, API access, full support, and a dedicated account manager. The Pro account supports multiple users, transcription settings, and advanced caption formats, as well as interactive transcripts and other plugins to make videos searchable and SEO-friendly.

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+What are the prices?

We offer the most competitive prices in the industry. See the full breakdown of plans & pricing for captioning, transcription, and translation. 

+How does billing work?

You can either pay by credit card or we can invoice you. You also have the option to lock in a discount by prepurchasing an allotment of hours and working off that balance.

Learn more

Support Article: Retrieve Invoices and Track Charges to Your Account

+Do you provide volume discounts?

Volume pricing is available with the Pro account. See the full pricing breakdown.

+Is the price the same for audio and video files?

Yes, we treat audio and video files the same way.

+Does the price include both transcription and captioning?

Yes, the price includes all captions and transcript output formats.

+Do you have a minimum amount of video required to become a customer?

The Express account has no minimum. The Pro account does have a minimum initial commitment. See additional details about plans & pricing.

+Is there a minimum duration per file?

There is a 1-minute minimum. After that, you pay for the exact duration of each file, rounded to the nearest second.

+Is there a yearly contract or license fee?

A contract is not required. You only pay for what you use. The interactive transcript and other video plugins are free for files that are in your account (storage fees apply after 6 months). Learn more about plans and pricing.

+What is the turnaround time?

For captioning and transcription, standard turnaround is 4 business days.

We also offer 2-business-days, 1-business-day, 8-hour, and 2-hour turnaround for an additional fee. There are video duration limitations on some of these faster turnaround options.

If you have content that is not time-sensitive, you can select the Extended Turnaround option, which gives you a discount for allowing up to 10 days for completion.

For automated transcript alignment and caption encoding, turnaround depends on the duration of your files and our capacity at the time of upload. Files are generally completed within a few hours and almost certainly by the next business day.

If you have a large archive or a continuous workflow, we will work with you to create a schedule that works best for you.

Learn more about turnaround time

+How do I pay?

If you have a Pro account, you can pay by credit card or we can invoice you. You also have the option to lock in a discount by prepurchasing an allotment of hours. If you have an Express account, you will need to pay with a credit card.

Learn more about retrieving invoices and tracking charges to your account

+Are you PCI compliant?

Yes, we are PCI compliant.

+Are there any other fees?

A difficulty surcharge may be applied to files that have poor audio recording and/or heavy accents.

Learn more

Support Article: How Audio Difficulty is Measured

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