FAQ | Getting Started

How do I set up an account?

To create an account, follow the link below. You will receive an email with your login information. You can…

How do I upload my media files?

There are several ways to upload your media files. Navigate to the Upload page and choose from…

Will I be notified when my files are ready?

Yes, when your files have been processed you will receive an email alert.

Can I import files from another video platform?

Yes, if your media files are hosted by a compatible third party platform, you don’t have to re-upload…

What if my content is on physical media like DVD discs, VHS tapes, or audio cassettes?

We have partnered with a company that extracts files from various media and ingests the content directly…

Is it possible to develop a custom, automated workflow through APIs?

Yes, you can use our flexible APIs to transfer files back and forth, edit transcript files after they have been…

How much does it cost?

We offer the most competitive prices in the industry, as detailed in the pricing page below. For transcription…

How long is the turnaround?

Standard turnaround is 4 business days. We also offer 1-business-day and 2-business-day turnaround…

How do I pay?

You can either pay by credit card or we can invoice you. You also have the option to lock in a discount…

Are there any minimums?

There are no minimums.

Do I need to install any software?

Everything is web-based and cross-platform compatible. There is no software to install.

How do I adjust the transcription settings?

When you upload files you can specify certain transcription settings, such as how to denote speaker…

How can I submit additional instructions or special vocabulary when I upload a file?

To add additional instructions or special vocabulary, upload your files as you normally do…

Where can I find additional support?

We take all questions and support requests very seriously. Please use the link below to send a support…