FAQ | Pricing, Billing, Turnaround

What are the prices?

We offer the most competitive prices in the industry, as detailed on the website…

How does billing work?

You can either pay by credit card or we can invoice you. You also have the option…

Do you provide volume discounts?

Volume pricing is available when you prepurchase an allotment of 100 hours or more…

Is the price the same for audio and video files?

Yes, we treat audio and video files the same way.

Does the price include both transcription and captioning?

Yes, the price includes all transcript and caption output formats.

Do you have a minimum amount of video required to become a customer?

There is no minimum.

Is there a minimum duration per file?

There is no minimum. You pay for the exact duration of each file, rounded to the nearest second.

Is there a yearly contract or license fee?

A contract is not required for transcription/captioning services. You only pay for what you use…

What is the turnaround time?

Standard turnaround is 4 business days. We also offer 1-business-day and 2-business…

Are you PCI compliant?

Yes, we are PCI compliant.

Are there any other fees?

A difficulty surcharge may be applied to files that have poor audio recording and/or heavy accents.