FAQ | Process and Quality

How does your transcription process work?

We use a multi-step review process that delivers more than 99% accuracy…

Can you handle content that is very technical or specialized?

We process all sorts of highly technical and specialized content. Our staff…

How do you ensure consistency across different files and projects?

Prior to touching any customer files, our transcriptionists go through a rigorous training course…

Is all of your transcription work done in the USA?

Without exception all of our work is done in the USA. This is important for two reasons…

What does 99% accuracy mean in terms of the number of errors I will see?

Our standard process delivers at least 99% accuracy. Although this is considered very…

99% accuracy is not enough for me. Can you do better?

If you truly need a flawless transcript, we offer a full review option for an extra fee…

How can I submit additional instructions or special vocabulary when I upload a file?

To add additional instructions or special vocabulary, upload your files as you normally do…

How do I adjust the transcription settings?

When you upload files you can specify certain transcription settings, such as…