FAQ | Services

Do you provide transcripts in addition to closed captions?

Yes, our process produces transcripts and closed captions all at once…

How can I edit or redact a transcript/caption file after it has been processed?

Your account includes an editing interface that lets you make changes to the transcript and closed…

What kind of support do you provide to your customers?

While we’ve built many tools that are self-service or automated, much of our…

Do you process files that are audio only?

We treat audio and video files the same way. We produce the same outputs and you…

What is an interactive transcript?

An interactive transcript is a widget that attaches to your media player and can be embedded…

Is there a way to clip my videos using the transcript?

Your account includes a powerful video search and editing application called Clipmaker…

How does translation work?

Once your English file has been transcribed, we can translate it into a number of languages through our…

How do you maintain a secure environment?

Security and privacy are a critical part of our business. We have passed rigorous security…

Do you have security clearance to work with classified government files?

No, we do not have security clearance and cannot work with classified files.