FAQ | Things We Don’t Do

Do you host the video?

Not really. We host a downsampled version of your video, but it’s only meant…

Do you do descriptive audio?

No, we do not provide descriptive audio at this time.

Can you transcribe languages other than English?

No. At this time, we can only transcribe English content.

Do you do live captioning?

No. We only do offline (or post-production) captioning for content that has already been recorded.

Do you do caption positioning?

We do not do caption positioning for two reasons. First, most web video players do not…

Can we use your software to do our own transcription and captioning?

No, but we recently wrote a blog on how to create your own high quality transcripts and closed…

Some of our videos have already been transcribed and captioned by another vendor. Can I import them into my 3Play Media account?

No, this is not possible. We would need to reprocess your media files.

I need to transcribe a commencement speech that recites a long list of names. Can you transcribe the names?

No, we do not transcribe long lists of names. We can either leave this…