FAQ | Uploading Media Files

How do I upload my media files?

There are several ways to upload your media files. Navigate to the Upload page…

How do I request rush service?

If you are uploading files using the secure direct upload or pasting links, you can specify…

How do I upload files to a particular folder using FTP?

To upload a file to a particular folder, create a folder with that name in the FTP client…

Do I need to use any specific FTP settings?

You can view the recommended FTP settings by navigating to Upload > FTP Upload Information…

Will I be notified when my files are ready?

Yes, when your files have been processed you will receive an email alert.

Can I import files from a third party platform?

Yes, we are integrated with a number of video platforms, which makes it much easier…

Is it possible to develop a custom, automated workflow using your APIs?

Yes, you can use our flexible APIs to transfer files back and forth, edit transcript files after…

What if my media files are very large?

Video files that are larger than 1 GB should be downsampled and compressed before uploading…

What media formats do you support for input?

We support many different media formats. As a general rule, if a file can be played…

Are there certain formats that you don’t support or recommend?

It’s important that the video or audio codec must be transcodable and non-proprietary…

Can you receive raw video or do you prefer compressed video?

We prefer that you upload compressed video because it takes a lot less time to upload…

What if my content is on physical media like DVDs, VHS tapes, or audio cassettes?

We have a partnership with a company that extracts files from various media and transfers the…

I have caption files that were not produced by you. Can you convert them to a different format?

Yes, the Caption Format Converter is a free tool that lets you convert between different caption…

Can I cancel a file after uploading has begun?

If you upload the wrong file by mistake, navigate to the My Files page and click the ‘Cancel’…