FAQ | User Account System

What features does my user account provide?

Your user account lets you upload and manage files, specify transcription settings…

How can I edit or redact a transcript/caption file after it has been processed?

Your account includes an editing interface that lets you make changes on the fly…

For how long will you store my transcript and closed caption files?

Unless you instruct us otherwise, we will store your transcript and closed caption files indefinitely…

For how long will you store my video (or audio) files?

Our policy is to delete your video/audio files after 180 days, unless you tell us otherwise…

Can I add users to the account system?

Yes, your account has a lot of flexibility around user management and billing…