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Quick Start Guide

Step 1 – Create an account

Decide which plan is best for you (compare plans and pricing) and create an account. You will receive an email with a link to initiate your account and set up your password. If you have any questions, email us at sales@3playmedia.com or call +1-617-764-5189.

Create New Account

Step 2 – Log in

Log into your account at http://account.3playmedia.com

Step 3 – Upload your files

There are several ways to upload your video or audio files. You can upload from your computer, send links, via FTP, or through a compatible video platform or lecture capture system. You can also upload using our API. Your files will begin processing as soon as they are uploaded.

Captioning and transcription upload options

Step 4 – Select the type of service

The standard service produces captions and transcripts. If you already have transcripts for your videos, the ‘Alignment Only’ option provides a faster, less expensive way to create captions and use the interactive video plugins.

Captioning and transcription service selection

Step 5 – Specify turnaround

Standard turnaround is 4 business days. You can also select 2-business-day, 1-business-day, or same-day turnaround for an additional fee. If your project is not urgent, we provide a discounted extended service, which is 10 business days.

Captioning and transcription turnaround options

Step 6. Wait for processing to complete

You can monitor the status of your files and keep everything organized.

Captioning and transcription: track status of your files

Step 7. Download your captions and transcripts

After your files have been processed you can download any formats of captions and transcripts anytime. Your captions and transcripts stay in your account indefinitely.

FAQs on captions and transcript outputs

Download captions, transcripts, or subtitles

Learn more

Integrations with video players, platforms, and lecture capture systems

Translation and multilingual subtitles

Using an interactive transcript

Editing your captions after they have been processed

Web-based account system

Clipmaker video search and clipping tool

Support documentation

Create New Account

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