Our unique captioning and transcription process—covered by 8 U.S. patents (granted or pending)–combines automatic speech recognition technology with human editing. Although speech recognition by itself is insufficient, it provides a valuable starting point, and is especially useful in creating accurate timings, even if the words are incorrect. Typically, three-quarters of the work is done by a computer and the rest by a professionally-certified transcriptionist, each of whom is based in the U.S. This approach affords our transcriptionists the flexibility to spend more time on the finer details. They are editors, not just typists. For example, we diligently research difficult words, names, and places. We also exercise care to ensure correct grammar and punctuation. Our process is the same for transcripts and captions files as both are produced from the same core time-synchronized document.
3 Steps to Higher Quality and Greater Efficiency
Our patent-pending process and technology deliver premium quality captions, subtitles, and transcripts far more efficiently and cost-effectively than traditional methods.
1 – Computer uses automatic speech recognition technology to produce a draft transcript.
2 – Professional transcriptionist uses our adaptive software to review every word, editing wherever necessary.
3 – Transcript undergoes a rigorous QA process to ensure exceptional quality. First the transcript is rendered by an intelligent error-flagging algorithm. Then a professional quality assurance manager conducts a thorough review, researching difficult words and ensuring correct punctuation.
Our average measured accuracy is 99.6%, and we guarantee over 99%, even in cases of poor audio quality, multiple speakers, difficult content, and accents. Our advanced technology is what enables our competitive prices, but our stringent, multi-step quality assurance measures ensure that our quality is as good as or better than manual transcription or court stenography.
Word-to-Word Time Synchronization
What makes us unique is that we produce transcripts that are time-synchronized word for word. This marriage of media and text brings to life search, interactive navigation, clipping and other capabilities powered by our interactive transcript plugin.
Having a staff of more than 1,000 transcriptionists gives us the flexibility to assign complex or technical content to transcriptionists with a discipline-specific expertise or a familiarity with a certain accent. We are able to process a broad range of complex content.
Security and Privacy
Security and privacy are a critical part of our business. All of our employees and transcriptionists are bound by confidentiality agreements and sensitive data is restricted to staff who have passed background checks. We have secure control over data and user access and provide different options for secure workflow.
We provide a 100% guarantee on all our work. If you are dissatisfied for any reason, our policy is to redo the work immediately at no additional charge.