Our Process
A more intelligent approach to transcription that delivers high quality and accuracy

Transcription & Captioning Process

3 Steps to Higher Quality and Greater Efficiency

Our robust process delivers premium quality transcripts and captions far more efficiently and cost-effectively than traditional methods.

1 – Computer uses automatic speech recognition technology to produce a draft transcript.

2 – Professional editor uses our adaptive software to review every word, editing only where necessary.

3 – Transcript undergoes a rigorous finishing process to ensure exceptional quality. First the transcript is rendered by an intelligent error-flagging algorithm. Then a professional quality assurance manager conducts a thorough review, researching difficult words and ensuring correct punctuation.



transcription + captioning process: speech recognition combined with human editing and quality assurance

More than 99% Accurate

Our transcription process yields a minimum of 99% accuracy, even in cases of poor audio quality, multiple speakers, difficult content, and accents. Our advanced technology is what enables our competitive prices, but our stringent, multi-step quality assurance measures ensure that our quality is as good as or better than manual transcription or court stenography.

Word-to-Word Time Synchronization

What makes us unique is that we produce transcripts that are time-synchronized word for word.  This marriage of media and text brings to life search, interactive navigation, clipping and other capabilities powered by our interactive transcript plugin.

Multi-Discipline Expertise

Having a large pool of editors gives us the flexibility to assign complex content to editors who have discipline-specific expertise or familiarity with a certain accent. We are able to process a broad range of complex content.

Technical Glossaries

Keywords, content-specific terms, and project-specific instructions are preloaded for every file. Terms are aggregated during the transcription and editing process and can be reused for other files within the project. 

Security and Confidentiality

Security and confidentiality are an important part of our process. All of our employees, editors, and contractors who touch customer content are bound by confidentiality agreements.  All of our editors have undergone background checks.

Quality Guarantee

We provide a 100% guarantee on all our work. If you are dissatisfied for any reason, our policy is to redo the work immediately at no additional charge.