Time-Synchronized Transcription, Subtitling, and Web Captioning Services

Our Process

We combine the best of (1) automatic speech recognition, with (2) human editing done by native English-speaking US-based editors, and (3) rigorous quality assurance measures. This robust process delivers premium quality transcripts and captions (subtitles) far more efficiently and cost-effectively than traditional methods. Every one of our editors is a native US English speaker to make sure that every nuance of your transcript is captured correctly. Learn more about our process.

Transcription Services

You get transcripts that are word-to-word time-synchronized and 99% accurate, even in cases of poor audio quality, multiple speakers, difficult content, and accents. Our advanced technology is what enables our competitive prices, but our stringent, multi-step quality assurance measures ensure that our quality is as good as or better than manual transcription or court stenography. Word-to-word time synchronization allows you to embed an interactive transcript plugin on your website, bringing to life video search, interactive navigation, and clipping capabilities. The self-service web-based account system gives you dozens of editing and publishing features, such as find & replace, custom interval time stamping, and SEO optimization. You can output final transcripts to text or HTML.

Captioning, Subtitling Services

You can configure and export caption files in multiple formats using our self-service online account system. You can set font sizes and colors as well as the location and size of the captions. Real-time editing allows you to make text changes to completed files and have them immediately propagate to all transcript and caption output files. Caption files can be generated in numerous formats, including QuickTime, Flash, Real, YouTube, iTunes, DVD encoding, and Windows Media. Learn more about formats.

Multi-Discipline Expertise

Having a large pool of human editors gives us the flexibility to assign complex content to editors who have discipline-specific expertise or familiarity with a certain accent. We process content ranging from biophysics lectures to multi-speaker discussions about search engine optimization to earnings calls.

Technical Glossaries

Keywords, content-specific terms, and project-specific instructions are preloaded for every file. Terms are aggregated during the transcription and editing process and can be reused for other files within the project. Also, coming soon you’ll be able to add to the glossary through the online account system.

Pricing & Billing

We offer the most competitive prices in the industry. We charge on a per-minute basis and prorate to the nearest second. There is no minimum file size and there are never any hidden charges. You can either pay by credit card or we can invoice you. Volume pricing is available for large orders. Please contact us for pricing details.

Rapid Turnaround

Our scalable technology is designed to handle large workflows with rapid turnaround. Standard turnaround is 3 to 5 business days and we offer a 1-business-day rush service. If you have a large archive or a continuous workflow, we will work with you to create a schedule that works best for you.

Account System

Take control with powerful transcript editing and publishing tools. You can upload and manage files, set user permissions, set project specifications, and track job status. You can search, edit, adjust captions, and analyze content. You can even make real-time text edits and watch them propagate to final transcripts and caption files seconds later! Learn more about the online account system.

Input/Output Flexibility

There are multiple ways to get your content into our system:

• Direct upload
• Batch FTP
• Pasting links
• API
• Direct transfer from compatible online video platforms (e.g. Brightcove, Kaltura)
• Extraction from physical media (tapes, DVDs, audio cassettes, etc.)

We support most media and file formats for web captions and DVD. You can select which formats you want at any time. Learn more about formats.

Security

Security and confidentiality are an important part of our process. All of our employees, editors, and contractors who touch customer content are bound by confidentiality agreements. All of our editors have undergone background checks. Sensitive data can be transferred back and forth over a secure connection. You get full control over who can download or stream files.

Quality Guaranty

We provide a 100% guaranty on all our work. If you are dissatisfied for any reason, our policy is to redo the work immediately at no additional charge.