Blazing Fast Turnaround! Introducing Same Day Transcription and Captioning
Updated: January 4, 2018
We’re excited to introduce same day service for urgent transcription and captioning jobs. Turnaround can be selected at the time of upload (other options are standard turnaround: 4 business days, expedited turnaround: 2 business days, and rush turnaround: 1 business day). When making the selection you will see the completion deadline and additional charges. Although we set a deadline of +8 hours, in reality your files will be fast tracked and often completed even sooner.
If you’re uploading via FTP, simply drop the files in a folder called same_day_service.
There are a few limitations to be aware of. First, your files have to be uploaded between 8:00 am – 8:00 pm ET on a business day (Monday to Friday excluding holidays). If you miss the 8:00 pm cutoff, the clock will start at 8:00 am on the next business day. For example, if your files are uploaded at 7:59 pm on Tuesday, the deadline will be set for 3:59am (+8 hours later). If your files are uploaded at 8:01 pm on Tuesday, the deadline will be set for 4:01 pm on Wednesday.
Also, an individual file must be less than 10 minutes in duration.
One other caveat is that if you request same day service for more than 2 hours of content on any given day, we can’t guaranty the 8-hour turnaround, although we will still try to get everything done on time.
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