How Do Customers Rate 3Play Media?

January 24, 2019 BY SAMANTHA SAULD

Our annual survey is distributed to customers in hopes of determining their experience with 3Play’s services. When asked, “how do you feel about 3Play Media?”, our customers gave us outstanding feedback. 77% of our customers are either “in love” or “happy” with 3Play. We’re proud to hear how our customers feel about us, but we’re interested in understanding exactly why they feel the way they do. The results are in! Read on to find out how our customers rate 3Play Media.

Satisfaction with Quality

quality satisfaction

“Excellent accuracy in transcription. Alignment with the video in terms of time helps with editing.”

Our customers rate 3Play 4.48 out of 5 stars for the quality of our captions and transcripts. Accurate, high-quality caption and transcript files are essential to our customers.

Thanks to our advanced technology and certified transcriptionists, we guarantee a 99% accuracy rate. In cases where there is difficult audio, abstract topics, or background noise, we ensure our customers high-quality files for a wide range of content.

Satisfaction with Turnaround Times

satisfaction with turnaround time

“I can trust that the projects will be completed by the requested time frame.”

Our customers rave about our flexible turnaround times that help them meet deadlines without sacrificing accuracy. They rate 3Play 4.53 out of 5 stars for our turnaround times. With several options to choose from, customers can dictate which time frame works best for their desired project. Our standard turnaround time is 4 business days, however, if you need your file expedited, you can choose our next day, 8-hour, and 2-hour turnaround options.

Satisfaction with Price

satisfaction with price

“I researched 6 caption services in depth before choosing 3Play Media and none of the others came close in regards to pricing.”

We were rated 4.17 out of 5 stars for our price. Customers love that we are transparent with our costs while helping them stay within budget. At 3Play, we offer three different pricing options for our customers’ unique needs. We never sacrifice accuracy for price. No matter which pricing plan you choose, we’ll always ensure 99% accuracy.

Satisfaction with the Account System

stars for satisfaction with account system

“Easy. It’s intuitive capabilities. One of the best platforms I’ve used.”

Customers rate 3Play Media a 4.38 out of 5 stars for our account system. We make it easy for our customers to upload and manage files in our intuitive account system. Are you hosting your videos on YouTube, Vimeo, Brightcove, or another platform? No problem! Customers can easily integrate videos from popular video platforms to our account system for seamless file transfers.

Satisfaction with Translation Services

stars for satisfaction with translation services

Once a video or audio file has been transcribed, we make it simple for our customers to translate them to many different languages. That’s why we received a rating of 4.17 out of 5 stars for our translation services. We recommend that our customers fill out a translation profile to take into account tone, cultural and conversational differences, grammar, and intent. All of this valuable information helps our editors provide more consistent, accurate translations.

Satisfaction with Customer Support

stars for satisfaction with customer support

“The staff is extremely knowledgeable and helpful.”

We’re always here to help! We received a rating of 4.41 out of 5 stars for customer support. Our customers find our support and account management teams to be extremely knowledgeable and helpful in the event that they run into any trouble. Whenever you have a question or concern, our team is available to provide assistance. We even offer support documentation as a general resource on uploads, integrations, tips and tricks, and much more!

Additionally, our customers rate 3Play 4.5 stars in satisfaction with the knowledgeability of our team, and 4.54 stars in satisfaction with the responsiveness of our team.


There are many reasons to choose 3Play Media as your captioning and transcription vendor. Just ask some of our customers. We work with a diverse set of organizations in education, media and entertainment, enterprise, government, and more.

get started with captioning and transcription today cta


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