Why Our Customers Love Us

January 17, 2019 BY ELISA LEWIS
Updated: May 1, 2020

At the end of the year, we conduct an annual survey asking our customers about their experience with 3Play. When asked, “what’s your favorite thing about 3Play?”, our customers gave us their top six reasons why they absolutely love working with us!  

Our Customers Love Quality

At 3Play, we ensure our customers’ high-quality caption and transcription services. Even in cases where there is difficult audio, complex vocabulary, and accents, we guarantee an accuracy rate of 99%, because anything less isn’t an option.

Many of our customers come from various industries and produce content with unique and esoteric topics. No matter the level of difficulty, quality never takes a backseat. In fact, we value quality so much that every audio and video file goes through a 3-step process that leverages automatic speech recognition (ASR) and U.S. based transcript editors to deliver a virtually flawless transcript.

Why our customers love our quality

Our Customers Love Reliable Turnaround Times

Whether you have to meet a deadline by the end of the day or in another month, you can count on 3Play to get your caption files to you in a timely manner. We offer a wide range of turnaround times, and customers can choose which option best suits their needs.

Turnaround time options:

  • Two hoursone of the fastest in the industry, might we add!
  • Same day (8-hour turnaround)
  • Rush (1 business day)  
  • Expedited (2 business days)
  • Standard (4 business days)
  • Extended (10 business days)

You can kick your feet up and relax knowing that 3Play guarantees your deadlines will be met on time.  

why our customers love our fast turnaround times

Our Customers Love an Easy to Use Interface

Let’s face it, producing a video is a lot of work. You have to come up with a video concept, shoot the footage, make edits, add graphics or music, and upload it to a video platform. The last thing you want to worry about is adding and editing captions for your video. Manually transcribing content can be a time-consuming, laborious task. That’s why we work hard to make it easy for our customers to achieve video accessibility.  

The features in our account system are made to be intuitive and user-friendly. You can upload and manage files, monitor job status, preview and download files, and much more – all in one centralized location.

why our customers love easy to use interface

Our Customers Love a Price That Doesn’t Break the Bank

Price is an essential factor when choosing a captioning vendor. We offer three different pricing plans (express, pro, and enterprise) based on the volume of content of our customers produce. Regardless of which account you choose, we guarantee over 99% accuracy on all files.

Our goal is to provide our customers with a seamless captioning process that doesn’t go over budget. With a pro or enterprise account, customers can access interactive features and plugins at no additional cost.

why our customers love our price

Our Customers Love Innovation

New year, new us! We’re more than just a captioning company. At 3Play, we’re committed to finding innovative ways to make video accessible for everyone.

Innovation is at the core of what we do. We offer features like audio description, the 3Play Plugin, and integrations with over 30 video platforms. With some integrations, you can even automatically postback your caption files to a specific video platform.

Our easy-to-use tools, robust account system, and flexible upload options allow you to simplify your workflow.

why our customers love innovation

Our Customers Love Customer Support

3Play to the rescue! It’s vital that we support our customers every step of the way. From a quick question to a complex one, we have a team of dedicated account managers and support staff that are available to help you with all of your needs.

We provide some resources on our website for customers to stay abreast on the latest trends in accessibility, legal matters, and best practices.

why our customers love our customer support team


See for yourself why our customers love working with us!get started with captioning and transcription today cta

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