How 3Play Meets the Captioning Needs of Any Industry

March 8, 2018 BY ELISA LEWIS
Updated: February 23, 2021

3Play Media has more than 2,500 delighted customers across many different markets. We strive to meet the diverse needs of our customers to help them easily create accessible videos. Thanks to our flexibility, scalability, and incredible editors, we are able to meet – and far exceed – the captioning needs across any industry.

Download Your Captions in the SRT Format


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When it comes to captioning needs, one size doesn’t always fit all. That’s why we offer a multitude of options for everything from turnaround time and download formats to language translation, and more.


One of the ways in which we are most flexible is our turnaround options. We offer many different turnaround options so that you get your captions back before your deadlines! We have turnaround options as fast as 2 hours!

We offer:

  • Standard: 4 business days
  • Expedited: 2 business days
  • Rush: 1 business day
  • Same day: 8 business hours (max file duration: 10 minutes)
  • 2 hour: 2 business hours (max file duration: 5 minutes)
  • Extended: 10 business days – lower cost option for files that aren’t time-sensitive

We’ve been incredibly happy with 3Play Media’s services. Their speed, quality, and flexibility is consistently impressive.


Upload and Download Options

Uploading to and downloading files from your 3Play account is a crucial step in the captioning process. We provide several ways to upload your video or audio files for processing. Each method allow you to upload multiple videos at once.

These include:

  • Secure Direct uploader (HTTPS)
  • FTP
  • Pasting links
  • Directly from video platforms or lecture capture systems
  • Upload from cloud storage
  • API

In addition, we offer a variety of output formats, including CAP, DFXP, QT, SRT, and WebVTT.

Download Web Caption Formats

Integrations and Plugins

At 3Play Media, our goal is to make our services robust and simple to use. We provide one-click integrations and interactive plugins.

Our integrations offer push-button simplicity for a multitude of video players, platforms, and lecture capture systems. These integrations allow you to select the files you want captioned, directly from your video platform or cloud storage.

Our video plugins help make your videos interactive, accessible, and SEO-friendly. These plugins allow publishers to create a fully interactive and accessible video experience for viewers, even when using videos they don’t own.

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As online video continues to grow, it’s important that you are able to easily scale your captioning efforts. At 3Play, we can easily process large quantities of video at a time without sacrificing our industry-leading accuracy and deadline compliance. As an added bonus, we even offer volume-based discounts on our captioning service!

The easy-to-use 3Play Media account system allows you to customize your experience to meet your needs and simplify your workflow.


The account provides flexible payment and billing options, as well as detailed online invoicing. It can be setup to accommodate centralized billing across multiple departments or on a department by department basis to accommodate departments that have separate budgets.

User & Account Management

The 3Play account supports multiple users, departments, and permissions. Account admins can control user access to any of the core account functions: invoices & billing, uploading, editing, publishing control, and user management.

The most options available on the market.


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Our editors play a huge part in the service that we are able to provide. Each one of them is a professionally-certified transcriptionist, based in the U.S. They are editors, not just typists, and spend time focusing on the finer details. For example, they diligently research difficult words, names, and places, and exercise care to ensure correct grammar and punctuation.

Multi-Discipline Expertise

Having a staff of more than 1,500 transcriptionists gives us the flexibility to assign complex or technical content to transcriptionists with a discipline-specific expertise or a familiarity with a certain accent. Our editor base includes an Emmy Award-winning writer, Neuroscientist, PhD students, and professors, allowing us to process a broad range of complex content.

Flexibility: Turnaround options, upload options, output formats, integrations and plugins, language (translation), placement. Scalability: never sacrifice quality, deadline compliance, bulk discounts. Editors: 1500 plus transcript editors, select their own files, varying interests, varying availability/hours, experienced professionals with various degrees

While we guarantee a 99% accuracy on all files – regardless of difficulty, audio quality, or accent – we are proud to say that our average measured accuracy is 99.6%

No matter what industry you are in, or what content you produce, you can depend on us! We guarantee quality, consistency, and deliverability without exception.


Learn more about our captioning service, and click to get started today!

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