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Director of Account Management

We’re thrilled to announce that we’re hiring to grow our team and our products! 3Play Media offers the unique opportunity to work in a company that offers both a startup-minded size and culture while being robustly backed by a steady stream of customers and projects. Every day, our system processes hundreds of hours of video content, improving and expanding the way people consume online media and making more of the web’s video content accessible.

The Director of Account Management, will lead a team of Account Managers focused on developing and nurturing existing 3Play customers. The successful candidate will have experience managing and growing a team who pride themselves on delivering superior customer service, hitting growth and retention targets, and maintaining a strong team culture. The Director of Account Management will report to the co-CEO.


  • Hire, train, and manage a team of Account Managers
  • Drive the team to hit quarterly targets for retaining and growing 3Play customers
  • Identify opportunities and coach team on prioritizing activities
  • Instill sales methodologies and playbooks for existing customer base
  • Utilize organization mapping to uncover and drive future growth opportunities
  • Coach reps to foster relationships and develop a deep understanding of customers to ensure success
  • Contribute strategically to organizational goals
  • Collaborate with sales, product, and marketing teams to drive programs and promotions as well as communicate product updates
  • Hold team accountable to KPIs while maintaining a friendly and competitive environment
  • Find creative ways to drive activity and results
  • Motivate team and leads by example


  • 5-10 years of experience in Sales or Account Management, 4-5 years experience in a management role
  • Experience hiring, managing, mentoring, coaching, & scaling a successful team
  • Previous focus on Enterprise level sales and account management
  • A proven track record of success and quota achievement
  • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
  • Ability to work with a sense of urgency and customer first mindset
  • A multi-tasker with strong organization and selling skills
  • Positive, confident, and energetic attitude
  • Experience with online video and media a plus

About the Company

3Play Media is a rapidly growing, profitable technology company with a startup culture making a huge impact on the way people consume online media. We provide premium captioning, transcription, audio description, and translation solutions to over 2,500 higher ed, enterprise, media, and government customers. Our goal is to simplify the workflow through flexible APIs, a secure online account system, and integrations with a multitude of players, platforms, and lecture capture systems. We got our start in 2008 out of MIT Sloan and we are based in Boston, MA.

How to Apply

Please complete this application.