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Scrolling quotes from real customers: 'Great customer service.' 'You aren't just a service, you are also an educator.' 'Favorably. 3Play is a high quality captioning provider.' 'Meets and exceeds.' 'More automated process, superb pricing, great on short turnarounds.

Customer Happiness

We surveyed 2000+ customers about their experience working with 3Play Media. The results were overwhelmingly positive. All the quotes featured on this page are direct testimonials from our customers and the montage above highlights the terms mentioned most frequently. The top themes that stand out from the survey are quality and accuracy, ease of use, turnaround time, integrations, price, and support.

“Head and shoulders a superior service. The captioning that we do outsource will strictly be going to 3Play Media.”

Quality & Accuracy Image of 4.57 stars

Again and again, customers mention the quality of our work as a top reason they love our service. We’re able to consistently produce captions and transcripts with over 99% accuracy because of our multi-step review process and because all of our transcriptionists are highly certified and based in the U.S.

“3Play is a high quality captioning provider.”

High quality closed captions are essential for compliance with the FCC’s caption quality standards for caption accuracy, synchronization, placement, and completeness.

Customers are particularly impressed with our high quality results, even in the case of thick accents or poor audio quality. They also appreciate the availability of numerous caption/subtitle formats and the ability to customize settings, like speaker identification and verbatim vs. clean read.

Ease of UseImage of 4.36 stars

Customers love our clean, intuitively designed user interface. It’s easily accessible from anywhere with internet access, there is no software to download, and the user experience is simple and straightforward.

“The ease of use to navigate through your service offerings and exporting options are fantastic!”

Customers are thankful to be able to outsource their video captioning and transcription. One customer said that working with 3Play Media gives them “peace of mind.”

Fast Turnaround Image of 4.5 stars

Our customers are consistently impressed by our fast turnaround and excellent record of beating deadlines without sacrificing accuracy.

“More automated process, superb pricing, great on short turnarounds.”

With several different options, including an expedited option, our customers can can choose to get their files processed in less than 2 hours. Our system also lets you see the moment your files are done.

“Great turnaround and top quality.”

Integrations image of 4.3 stars

Our well developed integrations with video platforms are a major benefit for our customers. Integrations drastically simplify the workflow, making it possible to add captions to a video either by clicking a button or setting up automated rules.

“Great! Love the direct integration into YouTube and Panopto.”

Integrations are especially useful for organizations that manage video libraries for multiple users or departments. Automatic transcription requests make life easier for the media coordinator and everyone involved with publishing video.

Competitive PricesImage of 4 stars

Customers love our competitive prices, especially when compared with other companies. Accessibility expert David Berman describes our pricing as “a shockingly small amount of money”for the high quality of output.

“We get quick, reliable closed captions for an affordable price with limited-hassle workflow – great combo.”

Customer Support image of 4.52 stars

Strong support services are always high on the list of our customers’ favorite things about 3Play Media. Our support specialists are described as reliable, friendly, informative, timely, and helpful. One customer said “The service is wonderful.”

“They go above and beyond the call of duty.”

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