We surveyed 2500+ customers about their experience working with 3Play Media. The results were overwhelmingly positive.

What the customers say

All the quotes featured on this page are direct testimonials from our customers. Many of our customers noted our “good communication about products and services” as one of their favorite things about working with us, while others appreciate our fast turnaround options, high quality products, and ease of use.

3Play is innovative and they hire rockstars. Quality is the first word that comes to mind when thinking of your company.

3Play Media Customer

“Our instructional design team never has to deal with captions! They are always there and always perfect.”


“3Play is a dependable and affordable solution for our accessibility production needs.”

The fast turnaround times are really awesome. We often don't find out we need something captioned until we only have 1 or 2 days to do it and you always beat your estimate.

3Play Media Customer

“Great customer service, clear, personalized, and quick responses to questions, along with a willingness to deal directly with our clients’ IT folks for implementation questions, thereby closing the loop.”

"I appreciate that 3Play Media stays current with the latest technology and is able to provide tools to their clients to teach them as well."

Caption/transcription quality (4.4/5 stars)

Across the board, our customers rave about the quality and accuracy of our captions and transcripts. Not only do we like to “wow” our customers with insanely high accuracy, but when accessibility is on the table, accuracy is key to meeting FCC standards! Fun fact: our measured accuracy rate is actually 99.6%. WOW!

Turnaround time (4.4/5 stars)

When you need captions delivered, we’ll get them to you as quickly (or slowly) as you need! Our more than 2,000 customers span multiple industries from media and entertainment to higher education, and they each have different needs. That’s why we have multiple options that work for each and every one of them.

Customer support (4.6/5 stars)

When you’re a 3Play customer, we’re here to support you! Whether it’s documentation, or talking to our staff, the support here is super and the staff is always responsive.

Knowledgeability of our team (4.5/5 stars)

When asked to tell us their favorite things about 3Play Media, one customer said they loved that “3Play Media stays current with the latest technology and is able to provide tools to its clients to teach them as well.” Another customer responded they love “the amazing webinars” we present.

Responsiveness of our team (4.5/5 stars)

Communication is key! That’s why when you reach out to us, we will get back to you promptly. We strive to maintain a high level of service and engagement. According to our customers, we’re doing a great job!

Friendliness of our team (4.6/5 stars)

We don’t mean to brag, but we’re a super friendly bunch! Our customers rated us a 4.6 out of 5 stars on friendliness. Don’t hesitate to reach out to us – we’re knowledgeable and responsive too.

Overall satisfaction (4.5/5 stars)

On average, our customers rated their overall satisfaction a 4.5 out of 5 stars. That’s what we like to see! When we asked them how they feel about 3Play here’s what they had to say:

Want to see what our customers are raving about?

Get started with 3Play today!