Product Update

Facebook Caption Format

We now offer a download option specifically for Facebook captions. Facebook requires that your SRT caption file include a naming convention for language. You can now download this unique format directly from your account.

Learn more about adding captions to Facebook >>

More Updates:

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Ooyala v4 Support

Ooyala recently released their v4 player. Our integration with Ooyala is compatible with both v3 and v4. You can add an interactive transcript to Ooyala v4 with our SDK.

  Learn more about the Ooyala integration >>


Announcing the new 3Play Plugin!

We're excited to announce that we've restructured our plugins (like the interactive transcript, captions plugin, and audio description plugin) to create one more robust, flexible plugin: 

the 3Play Plugin!

You can now load templates, choose your video player, and update style settings and plugin features all in one place. Simply select Publish > Plugin and start building your plugins!

Learn more about the 3Play Plugin >>

Route Panopto Requests to Different 3Play projects

If you use our integration with Panopto, you can now route your captioning requests from Panopto to different 3Play projects.

Learn more about routing your Panopto requests >>


GDPR Compliance

On May 25, the European Union will begin enforcing new data protection legislation, called the General Data Protection Regulation (GDPR). The new law provides specific rights to residents of the European Union and European Economic Area. We have updated our privacy policy, processes, and systems to meet the requirements of GDPR.

Learn more about GDPR and our privacy policy >>


Faster Audio Description Turnaround

In addition to our standard 5 business day turnaround for audio description, we now provide expedited (2 business day) and rush (1 business day) turnaround. Note that these turnaround days begin after your transcription and captioning has completed. Please contact your account manager to activate faster turnaround for audio description.

Please contact your account manager to activate faster turnaround for audio description >>