3PLAY MEDIA VS. CIELO24
Looking for an alternative to Cielo24?
You’ve come to the right place. It’s time for greater accuracy, better support, and a simpler video accessibility solution.
Although we do our best to maintain the most current information, some of the info on this page may be inaccurate or out of date. Date of last update: Apr 4, 2019.
Why 3Play Media? 💬
Your trusted accessibility partner with 10+ years of innovation and the only true 99% accuracy rate in the industry.
Trusted, Proven Technology
Born out of MIT 10 years ago, we have a history of being innovative in the video accessibility space.
We offer efficient, cost-effective solutions and have over 8 patents pending.
Full-Service Solution
Our price includes more than just captioning. We offer a full-service solution that is robust and scalable.
We offer advanced features, flexible workflows, audio description, translation, and so much more.
Accuracy
We guarantee 99% accuracy on all files – regardless of difficulty.
Our measured accuracy rate is 99.6%, the highest in the industry.
Read the study to learn why we are the only vendor with true 99% accuracy.
Accessibility Partner
We continuously provide dedicated onboarding and support for our customers.
We also create tons of educational resources and host webinars and conferences throughout the lifespan of a customer.
What Matters?
Integrations & Workflows Services & Features Account System Customer Satisfaction
Integrations & WorkflowsGo to Top
Captioning your own content can be hard and time-consuming; that’s why you want a vendor that makes it easier for you.
3Play Media Pro | Cielo24 | |
|---|---|---|
| Integrations with Video Platforms | 29 Integrations | 16 Integrations |
| Upload Options | 6 Upload Options | 5 Upload Options |
| Available Caption Formats | 50+ Output Formats | 11 Output Formats |
| Turnaround Service Level Agreements |  | |
| Flexible APIs | | |
Additional Features Available with 3Play Media:
Flexible Turnaround
options from 4 business days to 2-hour delivery
Cielo24’s quickest turnaround is 3 hours
Include Speaker IDs
at no extra charge
Cielo24 charges extra for speaker IDs
File Formats for Any Platform50+ out of the box formats; will build custom formats on request
Cielo24 offers 11 output formats
Strict SLA and Auto-RefundingIf we miss your turnaround, we’ll refund you to the next turnaround level
Cloud IntegrationsUpload and post caption files back to cloud-based storage accounts
Process Video at Scaleregardless of file size – 99% accuracy, always
Cielo24’s tested accuracy rate ranges from 85% – 93%
Want to test a file for captioning?
Services & FeaturesGo to Top
Video accessibility is more than just captioning; that’s why you want a vendor that offers all the tools you need to make your video accessible.
Services
3Play Media Pro | Cielo24 | |
|---|---|---|
| Captioning & Transcription | | |
| Audio DescriptionRequirement under Section 508 & WCAG 2.0 AA | | |
| Transcription in Languages Other than English | 20+ Languages | 5 Languages |
| Translation | 40+ Languages | 18 Languages |
| Caption Encoding | | |
| Caption PlacementFCC requirement | | |
| Caption Import | | |
| Transcript Alignment | |
Additional Features Available with 3Play Media:
Word-for-Word Synchronizationto ensure maximum accuracy and completeness
Formats for Neflix, Hulu, iTunes, and Amazonthat meet platform-specific requirements
HIPAA Compliant Workflow
FCC, Section 508, WCAG 2.0, and ADA Compliance99% Accuracy Rate Guaranteed
Quality and accuracy rates should include punctuation, spelling, and grammar, ensuring that linguistic standards and legal requirements are met. 3Play Media has a measured accuracy rate of 99.6%.
The FCC, DCMP, and WCAG have all set captioning quality standards to ensure captions are comprehensible. Failure to uphold these standards could affect your brand, messaging, or result in a costly lawsuit. Cielo24’s measured accuracy rate is well below the industry standard of 99%. Read more about our accuracy analysis, based on a sample of files.
Features
3Play Media Pro | Cielo24 | |
|---|---|---|
| Technical Glossaries | | |
| Speaker IDs | Free | Extra Charge |
| Caption/Transcript Editor | | |
| Audio Description Editor | | Does not offer audio description |
| Interactive Transcript Plugin | | |
| SEO Plugin | | |
| Audio Description Plugin | | Does not offer audio description |
3Play Media offers unique features to make videos more accessible, searchable, and SEO friendly – at no extra cost.
Additional Features Available with 3Play Media:
Playlist Search Pluginallows users to search transcripts across a whole video library
Usage & Activity Reportsto keep track of all the work you are putting into captioning
Clipmakerallows users to create rough edit clips from transcribed videos
Expiring Editing Link
allows non-3play users to edit specific transcript files
Upload Technical Glossarieswith vocabulary, acronyms, or other unique terminology
Free Caption Format Converter
convert your existing caption files to other formats
Publish accessible video more easily
Add any of the following features to any video player – including those that don’t support captions or audio description.
Interactive Transcript & Video Search: Search for a specific keyword in the transcript, then jump directly to that point in your video.
Audio Description Embed: Add and “AD” icon to turn descriptions on or off on any video.
SEO Embed: Inject metadata to the head of your page to automatically boost the SEO of your video.
Caption Embed: Add captions to video players that don’t support them, or to videos you don’t own.
Download: Click the “download” icon to download a PDF version of the transcript.
LMS Compatible: The plugin is a simple iframe that is compatible in all LMS systems.
Want to test our services?
Account SystemGo to Top
Every organization has different needs and project management requirements; a good captioning vendor will let you manage your account to your specific use case.
3Play Media Pro | Cielo24 | |
|---|---|---|
| File Organization | Organize by project, folder, and tags | |
| Supports Project or Department Specific Billing | | Supports one billing option which is completed through a 3rd party vendor |
| Flexible User Control and Management | 7 user permission settings for administrative control such as billing, user management and upload access | Every user is granted the same permissions |
| Dedicated Account Manager | | |
| Support Teamwith strict service level agreement | | |
| Support Knowledge Base | | No new articles in 2 years |
| # of Support Articles | 456 (and counting) | 39 |
Additional Features Available with 3Play Media:
In-App Tooltips & Toursguide you throughout the 3Play account system
White Glove Supportand thorough documentation for every process
Cielo24 has not updated support articles in 2 years
Organize Billingby different projects/departments with admin oversight
Cielo24 offers one billing option, completed by a 3rd party vendor
Unlimited Downloadsof over 50+ caption file formats
Cielo24 offers 11 output formats
Industry Expertisehundreds of free resources on web accessibility including blogs, white papers, webinars, & industry reports
Flexible User Permissionsallow you to limit access to projects on a user-by-user basis
Cielo24 allows for 1 user
Manage your users based on permissions
User Permissions can be organized by:
-Who can access and manage billing
-Who can upload files
-Who can approve orders
-Who can manage other users
-Who can edit files
-Who can publish plugins and access APIs
-Who can organize files
You can also organize users by projects and create multiple projects under one centralized account.
Is 3Play Media the right vendor for you?
Customer SatisfactionGo to Top
We work with over 2,500+ customers on their captioning, transcription, translation, and audio description needs.
Our customers have rated us the #1 captioning service on G2Crowd.
“Definitely an industry leader.”
