3Play Media vs. Cielo24

3PLAY MEDIA VS. CIELO24

Looking for an alternative to Cielo24?

You’ve come to the right place. It’s time for greater accuracy, better support, and a simpler video accessibility solution.

girl holding a clock

What Matters?

Workflows, features, user experience, and customer satisfaction make up the core of a good captioning vendor.

Integrations & Workflows Services & Features Account System Customer Satisfaction

Overview

3Play Media

99.6%

Measured accuracy rate

User-Friendly, Robust Account System

One-stop-shop designed for every user and all captioning needs

Automated Captioning Workflow

With 25+ integrations and 50+ caption formats

Solution Built for Compliance

Section 508, ADA, WCAG 2.0 AA, and FCC compliance for captioning and audio description

Cielo24

85-93%

Measured accuracy rate

Limited Enterprise-Grade Capabilities

Lacking tools and services necessary to make videos accessible

Manual, Labor Intensive Process

With only 11 caption formats and limited integrations

Users Left Vulnerable to Legal Action

With captions that fail to meet the industry standard of 99% accuracy

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Integrations & WorkflowsGo to Top

Captioning your own content can be hard and time-consuming; that’s why you want a vendor that makes it easier for you.

	3Play Media	Cielo24
Integrations with Video Platforms	29 Integrations	16 Integrations
Upload Options	6 Upload Options	5 Upload Options
Available Caption Formats	50+ Output Formats	11 Output Formats
Turnaround Service Level Agreements
Flexible APIs

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man pointing at chalkboard that reads workflows and integrations

3Play Media offers integrations that allow customers to order captioning directly from their video platform or lecture caption system. Support is offered for all integrations, workflows, and upload options.

Additional Features Available Only with 3Play Media:

clock Flexible Turnaround
options from 4 business days to 2-hour delivery
Cielo24’s quickest turnaround is 3 hours

person with nametag Include Speaker IDs
at no extra charge
Cielo24 charges extra for speaker IDs

File Formats for Any Platform
50+ out of the box formats; will build custom formats on request
Cielo24 offers 11 output formats

video player

Strict SLA and Auto-Refunding
if we miss your turnaround, we’ll refund you to the next turnaround level
Cielo24 does not offer this

Cloud Integrations
Upload and post caption files back to cloud-based storage accounts
Cielo24 does not offer this

volume control

Process Video at Scale
regardless of file size – 99% accuracy, always
Cielo24’s average accuracy rate ranges from 85% – 93%

"Florida Hospital uses 3Play Media to bring more automation to our transcription needs. By directly integrating with our Brightcove account and automatically generating interactive transcripts, we are providing a better experience for our viewers and a more efficient content editing workflow.”

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Want to test a file for captioning?

Schedule a demo

Services & FeaturesGo to Top

Video accessibility is more than just captioning; that’s why you want a vendor that offers all the tools you need to make your video accessible.

Services

	3Play Media	Cielo24
Captioning & Transcription
Audio Description Requirement under Section 508 & WCAG 2.0 AA
Transcription in Languages Other than English	20+ Languages	5 Languages
Translation	40+ Languages	18 Languages
Caption Encoding
Caption Placement FCC requirement
Caption Import
Transcript Alignment

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two business people shaking hands

3Play Media offers a range of services for video accessibility including audio description, translations, and captioning in 20+ languages.

Additional Features Available Only with 3Play Media:

Word-for-Word Synchronization
to ensure maximum accuracy and completeness
Cielo24 does not offer this

Formats for Neflix, Hulu, iTunes, and Amazon
that meet platform-specific requirements
Cielo24 does not offer this

first aid car HIPAA Compliant Workflow
Cielo24 does not offer this

FCC, Section 508, WCAG 2.0, and ADA Compliance
Cielo24’s accuracy rates do not meet requirements

99% Accuracy Rate Guaranteed

Regardless of file size or quantity of files submitted, we always guarantee a 99% accuracy rate.

3Play Media accuracy compared with Cielo24 which is at 85%. 3play media is at 99.6%

Quality and accuracy rates should include punctuation, spelling, and grammar, ensuring that linguistic standards and legal requirements are met. 3Play Media has a measured accuracy rate of 99.6%.

The FCC, DCMP, and WCAG have all set captioning quality standards to ensure captions are comprehensible. Failure to uphold these standards could affect your brand, messaging, or result in a costly lawsuit. Cielo24’s measured accuracy rate is well below the industry standard of 99%. Read more about our accuracy analysis.

Features

	3Play Media	Cielo24
Technical Glossaries
Speaker IDs	Free	Extra Charge
Caption/Transcript Editor
Audio Description Editor		Does not offer audio description
Interactive Transcript Plugin
SEO Plugin
Audio Description Plugin		Does not offer audio description

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person happily typing on a computer

3Play Media offers unique features to make videos more accessible, searchable, and SEO friendly – at no extra cost.

Additional Features Available Only with 3Play Media:

Playlist Search Plugin
allows users to search transcripts across a whole video library
Cielo24 does offer this

circle graph

Usage & Activity Reports
to keep track of all the work you are putting into captioning
Cielo24 does offer this

Clipmaker
allows users to create rough edit clips from transcribed videos
Cielo24 does not offer this

pen Expiring Editing Link
allows non-3play users to edit specific transcript files
Cielo24 does not offer this

Upload Technical Glossaries
with vocabulary, acronyms, or other unique terminology
Cielo24 does offer this

two arrows pointing in opposite directions Free Caption Format Converter
convert your existing caption files to other formats
Cielo24 does not offer this

Publish accessible video more easily

Use the 3Play Plugin to add captions, interactive transcripts, audio description, and SEO metadata to your videos using a simple iframe.

gif of the interactive transcript and 3play plugin. there is a button for AD and you can also hide the transcript

Add any of the following features to any video player – including those that don’t support captions or audio description.

Interactive Transcript & Video Search: Search for a specific keyword in the transcript, then jump directly to that point in your video.

Audio Description Embed: Add and “AD” icon to turn descriptions on or off on any video.

SEO Embed: Inject metadata to the head of your page to automatically boost the SEO of your video.

Caption Embed: Add captions to video players that don’t support them, or to videos you don’t own.

Download: Click the “download” icon to download a PDF version of the transcript.

LMS Compatible: The plugin is a simple iframe that is compatible in all LMS systems.

3Play Media has been a fantastic partner to get us started with captioning. Their web user interface is rich yet simple to use, and the quality and timeliness of transcripts is superb. university of new hampshire

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Want to test our services?

Schedule a demo

Account SystemGo to Top

Every organization has different needs and project management requirements; a good captioning vendor will let you manage your account to your specific use case.

	3Play Media	Cielo24
File Organization	Organize by project, folder, and tags
Supports Project or Department Specific Billing		Supports one billing option which is completed through a 3rd party vendor
Flexible User Control and Management	7 user permission settings for administrative control such as billing, user management and upload access	Every user is granted the same permissions
Dedicated Account Manager
Support Team with strict service level agreement
Support Knowledge Base		No new articles in 2 years
# of Support Articles	456 (and counting)	39

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worker relaxing on top of desk

3Play Media offers system capabilities to suit your every need, white glove support to help you along the way, and industry expertise to assist with changing accessibility trends.

Additional Features Available Only with 3Play Media:

In-App Tooltips & Tours
guide you throughout the 3Play account system
Cielo24 does not offer this

construction hat

White Glove Support
and thorough documentation for every process
Cielo24 has not updated support articles in 2 years

Organize Billing
by different projects/departments with admin oversight
Cielo24 only offers one billing option, completed by a 3rd party vendor

papers

Unlimited Downloads
of over 50+ caption file formats
Cielo24 only offers 11 output formats

Industry Expertise
hundreds of free resources on web accessibility including blogs, white papers, webinars, & industry reports
Cielo24 posts blogs once every 3 months

drawings of four different people

Flexible User Permissions
allow you to limit access to projects on a user-by-user basis
Cielo24 only has account-wide access for 1 user

Manage your users based on permissions

3Play allows you to manage every user, so you don’t have to share your own username or password.

in the account showing how you can manage the permission of certain users

User Permissions can be organized by:

-Who can access and manage billing
-Who can upload files
-Who can approve orders
-Who can manage other users
-Who can edit files
-Who can publish plugins and access APIs
-Who can organize files

You can also organize users by projects and create multiple projects under one centralized account.

3Play Media has successfully integrated into the complex workflow that our Learning Design shop brings. Their results are consistently reliable and the level of service their team provides is rare to find. 3Play Media goes beyond just another captioning company, and provides us with the tools to be efficient and innovative at a cost that doesn’t burn our budget. penn state

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Is 3Play Media the right vendor for you?

Schedule a demo

Customer SatisfactionGo to Top

We work with over 2,500+ customers on their captioning, transcription, translation, and audio description needs.

Our customers have rated us the #1 captioning service on G2Crowd.
When attempting to uncover feedback from Cielo24 customers, we found nothing.

smiling stick figure

“I think they cracked the code in this field.”

“Definitely an industry leader.”

“I know that the spelling will be accurate, the timing will be in sync, and non dialogue cues will be present in our transcripts and closed caption files.”

“The staff is extremely competent and always willing to answer questions and find solutions.”

SEE WHAT ELSE CUSTOMERS ARE SAYING

3PLAY MEDIA VS. CIELO24

Looking for an alternative to Cielo24?

What Matters?

Overview

3Play Media

99.6%

User-Friendly, Robust Account System

Automated Captioning Workflow

Solution Built for Compliance

Cielo24

85-93%

Limited Enterprise-Grade Capabilities

Manual, Labor Intensive Process

Users Left Vulnerable to Legal Action

Integrations & WorkflowsGo to Top

Captioning your own content can be hard and time-consuming; that’s why you want a vendor that makes it easier for you.

3Play Media

Cielo24

Additional Features Available Only with 3Play Media:

Services & FeaturesGo to Top

Video accessibility is more than just captioning; that’s why you want a vendor that offers all the tools you need to make your video accessible.

Services

3Play Media

Cielo24

Additional Features Available Only with 3Play Media:

99% Accuracy Rate Guaranteed

Features

3Play Media

Cielo24

Additional Features Available Only with 3Play Media:

Publish accessible video more easily

Account SystemGo to Top

Every organization has different needs and project management requirements; a good captioning vendor will let you manage your account to your specific use case.

3Play Media

Cielo24

Additional Features Available Only with 3Play Media:

Manage your users based on permissions

Customer SatisfactionGo to Top

We work with over 2,500+ customers on their captioning, transcription, translation, and audio description needs.Our customers have rated us the #1 captioning service on G2Crowd.When attempting to uncover feedback from Cielo24 customers, we found nothing.

Click to Schedule a demo

We work with over 2,500+ customers on their captioning, transcription, translation, and audio description needs.

Our customers have rated us the #1 captioning service on G2Crowd.
When attempting to uncover feedback from Cielo24 customers, we found nothing.