Overview

Integrations & WorkflowsGo to Top

Captioning your own content can be hard and time-consuming; that’s why you want a vendor that makes it easier for you.

	3Play Media	Cielo24
Integrations with Video Platforms	29 Integrations	16 Integrations
Upload Options	6 Upload Options	5 Upload Options
Available Caption Formats	50+ Output Formats	11 Output Formats
Turnaround Service Level Agreements
Flexible APIs

Flexible Turnaround
options from 4 business days to 2-hour delivery
Cielo24’s quickest turnaround is 3 hours
 
 
 
Include Speaker IDs
at no extra charge
Cielo24 charges extra for speaker IDs

File Formats for Any Platform
50+ out of the box formats; will build custom formats on request
Cielo24 offers 11 output formats
 
 
Strict SLA and Auto-Refunding
if we miss your turnaround, we’ll refund you to the next turnaround level
Cielo24 does not offer this

Cloud Integrations
Upload and post caption files back to cloud-based storage accounts
Cielo24 does not offer this
 
 
 
Process Video at Scale
regardless of file size – 99% accuracy, always
Cielo24’s average accuracy rate ranges from 85% – 93%

Services & FeaturesGo to Top

Video accessibility is more than just captioning; that’s why you want a vendor that offers all the tools you need to make your video accessible.

Services

	3Play Media	Cielo24
Captioning & Transcription
Audio Description Requirement under Section 508 & WCAG 2.0 AA
Transcription in Languages Other than English	20+ Languages	5 Languages
Translation	40+ Languages	18 Languages
Caption Encoding
Caption Placement FCC requirement
Caption Import
Transcript Alignment

Word-for-Word Synchronization
to ensure maximum accuracy and completeness
Cielo24 does not offer this

Formats for Neflix, Hulu, iTunes, and Amazon
that meet platform-specific requirements
Cielo24 does not offer this

 
 
HIPAA Compliant Workflow
Cielo24 does not offer this

FCC, Section 508, WCAG 2.0, and ADA Compliance
Cielo24’s accuracy rates do not meet requirements

Quality and accuracy rates should include punctuation, spelling, and grammar, ensuring that linguistic standards and legal requirements are met. 3Play Media has a measured accuracy rate of 99.6%.

The FCC, DCMP, and WCAG have all set captioning quality standards to ensure captions are comprehensible. Failure to uphold these standards could affect your brand, messaging, or result in a costly lawsuit. Cielo24’s measured accuracy rate is well below the industry standard of 99%. Read more about our accuracy analysis.

Features

	3Play Media	Cielo24
Technical Glossaries
Speaker IDs	Free	Extra Charge
Caption/Transcript Editor
Audio Description Editor		Does not offer audio description
Interactive Transcript Plugin
SEO Plugin
Audio Description Plugin		Does not offer audio description

Playlist Search Plugin
allows users to search transcripts across a whole video library
Cielo24 does offer this
 
 
Usage & Activity Reports
to keep track of all the work you are putting into captioning
Cielo24 does offer this

Clipmaker
allows users to create rough edit clips from transcribed videos
Cielo24 does not offer this

 
 
Expiring Editing Link
allows non-3play users to edit specific transcript files
Cielo24 does not offer this

Upload Technical Glossaries
with vocabulary, acronyms, or other unique terminology
Cielo24 does offer this

 
 
 
Free Caption Format Converter
convert your existing caption files to other formats
Cielo24 does not offer this

 
 
 
Add any of the following features to any video player – including those that don’t support captions or audio description.

Interactive Transcript & Video Search: Search for a specific keyword in the transcript, then jump directly to that point in your video.

Audio Description Embed: Add and “AD” icon to turn descriptions on or off on any video.

SEO Embed: Inject metadata to the head of your page to automatically boost the SEO of your video.

Caption Embed: Add captions to video players that don’t support them, or to videos you don’t own.

Download: Click the “download” icon to download a PDF version of the transcript.

LMS Compatible: The plugin is a simple iframe that is compatible in all LMS systems.

Account SystemGo to Top

Every organization has different needs and project management requirements; a good captioning vendor will let you manage your account to your specific use case.

	3Play Media	Cielo24
File Organization	Organize by project, folder, and tags
Supports Project or Department Specific Billing		Supports one billing option which is completed through a 3rd party vendor
Flexible User Control and Management	7 user permission settings for administrative control such as billing, user management and upload access	Every user is granted the same permissions
Dedicated Account Manager
Support Team with strict service level agreement
Support Knowledge Base		No new articles in 2 years
# of Support Articles	456 (and counting)	39

In-App Tooltips & Tours
guide you throughout the 3Play account system
Cielo24 does not offer this
 
 
 
 
 
White Glove Support
and thorough documentation for every process
Cielo24 has not updated support articles in 2 years

Organize Billing
by different projects/departments with admin oversight
Cielo24 only offers one billing option, completed by a 3rd party vendor
 
 
Unlimited Downloads
of over 50+ caption file formats
Cielo24 only offers 11 output formats

Industry Expertise
hundreds of free resources on web accessibility including blogs, white papers, webinars, & industry reports
Cielo24 posts blogs once every 3 months
 
Flexible User Permissions
allow you to limit access to projects on a user-by-user basis
Cielo24 only has account-wide access for 1 user

User Permissions can be organized by:

-Who can access and manage billing
-Who can upload files
-Who can approve orders
-Who can manage other users
-Who can edit files
-Who can publish plugins and access APIs
-Who can organize files

You can also organize users by projects and create multiple projects under one centralized account.

Customer SatisfactionGo to Top

We work with over 2,500+ customers on their captioning, transcription, translation, and audio description needs.

Our customers have rated us the #1 captioning service on G2Crowd.

When attempting to uncover feedback from Cielo24 customers, we found nothing.