3PLAY MEDIA VS. REV

Looking for an alternative to Rev?

 
You’ve come to the right place. It’s time for 99% accuracy so you don’t have to re-edit your captions, always responsive support, and constant innovation.

girl holding a clock

Although we do our best to maintain the most current information, some of the info on this page may be inaccurate or out of date. Date of last update: Apr 4, 2019.

Why 3Play Media? 💬

 
Your trusted accessibility partner with 10+ years of innovation and the only true 99% accuracy rate in the industry.


two hands shaking

Trusted, Proven Technology

Born out of MIT 10 years ago, we have a history of being innovative in the video accessibility space.

We offer efficient, cost-effective solutions and have over 8 patents pending.

toolbox with tools spilling out

Full-Service Solution

Our price includes more than just captioning. We offer a full-service solution that is robust and scalable.

We offer advanced features, flexible workflows, audio description, translation, and so much more.

dart thrown at the bullseye

Accuracy

We guarantee 99% accuracy on all files – regardless of difficulty.

Our measured accuracy rate is 99.6%, the highest in the industry.

Read the study to learn why we are the only vendor with true 99% accuracy.

pile of books

Accessibility Partner

We continuously provide dedicated onboarding and support for our customers.

We also create tons of educational resources and host webinars and conferences throughout the lifespan of a customer.


What Matters?

 

Workflows, features, user experience, and customer satisfaction make up the core of a good captioning vendor.

 

Integrations & Workflows Services & Features Account System Customer Satisfaction

Overview

3Play Media

99.6%

Measured accuracy rate

Dedicated Support

Responsive support and thorough documentation for all stages of the 3Play journey

Quality Assurance Process

All caption files are put through a final round of human quality review

Rev

84.7-94.4%

Measured accuracy rate

Limited Support

Rev users comment that customer service is “unhelpful”

Lack of Quality Assurance

Final files are not reviewed for accuracy and Rev comments that they “don’t use an exact measurement to determine the 99%”

Integrations & WorkflowsGo to Top

 

Captioning your own content can be hard and time-consuming; that’s why you want a vendor that makes it easier for you.

 

3Play Media Pro

Rev

Integrations with Video Platforms29 Integrations7 Integrations
Upload Options6 Upload Options6 Upload Options
Available Caption Formats50+ Output Formats15 Output Formats
Turnaround Service Level Agreementscheckmark in circleTurnaround is estimated and based on individual video length. It can range from 24 hours to 6 days.
Flexible APIscheckmark in circlecheckmark in circle

 

man pointing at chalkboard that reads workflows and integrations

3Play Media offers integrations that allow customers to order captioning directly from their video platform or lecture caption system. Support is offered for all integrations, workflows, and upload options.

Additional Features Available Only with 3Play Media:

 

clockFlexible Turnaround
options from 4 business days to 2-hour delivery
Rev’s turnaround times are estimated and can range from 24 hours to 6 days, as found in their FAQs. A user cannot select a specific turnaround time and there are no guarantees that they will meet their proposed times. Files that are over one hour can take 4-6 days

hammerFile Formats for Any Platform
50+ out of the box formats; will build custom formats on request
Rev offers 15 output formats

volume controlProcess Video at Scale
regardless of file size – 99% accuracy, always
Rev’s average accuracy rate ranges from 84.7% – 94.4%

 

Your Project Deadlines Matter

If we miss your turnaround, we’ll refund you to the next turnaround level.

3play media's turnaround options.

3Play Media offers a range of turnaround options to best fit the customer’s project. Customers can choose turnaround times from our standard 4 business days to as fast as 2 hour delivery.

What is a Turnaround SLA?
Turnaround SLA serves as a mutual agreement between a vendor and customer, defining the level of turnaround service to be expected from the vendor. Simply, it defines the turnaround service a customer will receive.

Why do Turnaround SLAs matter?
You shouldn’t have to miss a deadline because you are waiting on the closed captions. A turnaround SLA keeps the vendor accountable.

What is 3Play Media’s SLA?
With our different turnaround service levels, customers can select faster turnaround times. In the unfortunate case that your file meets our file duration limits and we miss the deadline, you will only be charged for the service level achieved.

 

2 quotes. one from 3play customer and one from a rev customer. 3play's quote reads Florida Hospital uses 3Play Media to bring more automation to our transcription needs. By directly integrating with our Brightcove account and automatically generating interactive transcripts, we are providing a better experience for our viewers and a more efficient content editing workflow. rev's reads "The turnaround time was fast, but the document has too many mistakes. I've had to spend a lot of time going through it and editing. I would have preferred a longer turnaround time for a better outcome."

Want to test a file?

Services & FeaturesGo to Top

Video accessibility is more than just captioning; that’s why you want a vendor that offers all the tools you need to make your video accessible.

Services

 

3Play Media Pro

Rev

Captioning & TranscriptionBoth included when you order a fileCaptions & transcripts ordered separately. Only transcript format available when ordering captions is a TXT file. Extra charges apply for timecodes and non-speech elements when ordering transcription only
Audio Description
Requirement under Section 508 & WCAG 2.0 AA
checkmark in circle
Transcription in Languages Other than English20+ LanguagesOnly accepts videos spoken in English
Translation40+ Languages12 Languages
Formats for Neflix, Hulu, iTunes, and Amazon
checkmark in circleProvided, but Rev recommends that users review file themselves before submitting
Caption Encodingcheckmark in circle
Caption Placement
FCC requirement
checkmark in circleLeft to the transcriptionist’s discretion
Caption Importcheckmark in circle
Transcript Alignmentcheckmark in circle
Non-Speech ElementsFree of charge for captions and transcripts$0.25 per minute extra when ordering transcripts
TimecodesFree of charge for captions and transcripts$0.25 per minute extra when ordering transcripts

 

two business people shaking hands

3Play Media offers a range of services for video accessibility including audio description, translations, and captioning in 20+ languages.

 

Additional Features Available Only with 3Play Media:

speech bubblesWord-for-Word Synchronization
to ensure maximum accuracy and completeness
 
 
person with nametagUS-Based Transcriptionists
Rev uses a global workforce

film stripSpanish Captioning
for Spanish source video, as well as 20+ other languages
Rev only offers captioning for English source videos
 
 
first aid carHIPAA Compliant Workflow
legal scaleFCC, Section 508, WCAG 2.0, and ADA Compliance
 
 
 
thumbs upQuality Assurance
all final files are put through a third round of human review to ensure accuracy and quality
Rev users must review and edit final files

99% Accuracy Rate Guaranteed

Regardless of file size or quantity of files submitted, we always guarantee a 99% accuracy rate.

graph comparing rev, 3play media, and automatic captions accuracy rate against industry standard of 99%. revs measured accuracy rate ranges from 84.7% to 94.4%. compared to 3play media's which is 99.6%. automatic captions are just below rev with 60% to 84.7% measure accuracy rate
 
 
Quality and accuracy rates should include punctuation, spelling, and grammar, ensuring that linguistic standards and legal requirements are met. 3Play Media has a measured accuracy rate of 99.6%.

The FCC, DCMP, and WCAG have all set captioning quality standards to ensure captions are comprehensible. Failure to uphold these standards could affect your brand, messaging, or result in a costly lawsuit. Rev’s measured accuracy rate is well below the industry standard of 99%. Read more about our accuracy analysis.


Features

 

3Play Media Pro

Rev

Technical Glossariescheckmark in circlecheckmark in circle
Speaker IDscheckmark in circlecheckmark in circle
Caption/Transcript Editorcheckmark in circlecheckmark in circle
Audio Description Editorcheckmark in circleDoes not offer audio description
Interactive Transcript Plugincheckmark in circleOnly available with Kaltura
SEO Plugincheckmark in circle
Audio Description Plugincheckmark in circleDoes not offer audio description

 

person happily typing on a computer


3Play Media offers unique features to make videos more accessible, searchable, and SEO friendly – at no extra cost.
 

Additional Features Available Only with 3Play Media:

magnifying glassPlaylist Search Plugin
allows users to search transcripts across a whole video library
 
 
circle graphUsage & Activity Reports
to keep track of all the work you are putting into captioning

part of a film stripClipmaker
allows users to create rough edit clips from transcribed videos

 
 
penOpen Captions
download files with open captions burned in for offline use

bookLMS Compatibility
allows users to publish videos with interactive transcripts in LMS
 
 
two arrows pointing in opposite directionsMixed English/Spanish Content
if your file has both English and Spanish audio content, we’ll transcribe both

Publish accessible video more easily

Use the 3Play Plugin to add captions, interactive transcripts, audio description, and SEO metadata to your videos using a simple iframe.

gif of the interactive transcript and 3play plugin. there is a button for AD and you can also hide the transcript
 
 
Add any of the following features to any video player – including those that don’t support captions or audio description.

Interactive Transcript & Video Search: Search for a specific keyword in the transcript, then jump directly to that point in your video.

Audio Description Embed: Add and “AD” icon to turn descriptions on or off on any video.

SEO Embed: Inject metadata to the head of your page to automatically boost the SEO of your video.

Caption Embed: Add captions to video players that don’t support them, or to videos you don’t own.

Download: Click the “download” icon to download a PDF version of the transcript.

LMS Compatible: The plugin is a simple iframe that is compatible in all LMS systems.

 

according to a 3play customer, "3Play Media has been a fantastic partner to get us started with captioning. Their web user interface is rich yet simple to use, and the quality and timeliness of transcripts is superb." according to a rev customer "Transcribers did not use list of terms and place names that was provided. Lots of errors and inaccuracies."

Want to test our services?

Account SystemGo to Top

Every organization has different needs and project management requirements; a good captioning vendor will let you manage your account to your specific use case.

 

3Play Media Pro

Rev

File OrganizationOrganize by project, folder, and tags
Supports Project or Department Specific Billing checkmark in circleOnly available with Enterprise Plan
Flexible User Control and Managementcheckmark in circleOnly available with Enterprise Plan
Dedicated Account Managercheckmark in circleOnly available with Enterprise Plan
Support Team
with strict service level agreement
checkmark in circle
Support Knowledge Basecheckmark in circlecheckmark in circle

 

worker relaxing on top of desk

3Play Media offers system capabilities to suit your every need, white glove support to help you along the way, and industry expertise to assist with changing accessibility trends.

 

Additional Features Available Only with 3Play Media:

indicatorIn-App Tooltips & Tours
guide you throughout the 3Play account system
 
 
 
 
 
construction hatWhite Glove Support
and thorough documentation for every process
According to a Rev user, “the customer service can be terrible”

calculator Organize Billing
by different projects/departments with admin oversight
Rev only offers segmented billing for Enterprise accounts
 
 
papersProrated Pricing
every file is prorated to the second
Rev rounds up to the next minute for pricing
laptopIndustry Expertise
hundreds of free resources on web accessibility including blogs, white papers, webinars, & industry reports
Rev offers a blog and white papers
 
drawings of four different peopleFlexible User Permissions
allow you to limit access to projects on a user-by-user basis
Rev offers this for Enterprise accounts only

Manage your users based on permissions

3Play allows you to manage every user, so you don’t have to share your own username or password.

in the account showing how you can manage the permission of certain users
 
User Permissions can be organized by:

-Who can access and manage billing
-Who can upload files
-Who can approve orders
-Who can manage other users
-Who can edit files
-Who can publish plugins and access APIs
-Who can organize files

You can also organize users by projects and create multiple projects under one centralized account.

Support That is Always There For You

Our support team is dedicated to helping you have a seamless experience with 3Play Media.
papers on top of each other456 Support Articles (and counting)
with images and comprehensive instructions for you to follow along
 
 

ribbon4.9/5 Star Customer Satisfaction
as one customer comments about their experience, “a prompt, professional, highly personalized reply that was spot on!”

24 hour clockAverage Ticket Resolution Time Less Than 24 Hours
our team works to find a solution as soon as a ticket comes in
 
 
personAlways a Human, Never a Robot
our team is always there to answer personally

tickeetAll Tickets Answered Within 3 Business Hours
we have a strict internal SLA for all tickets coming in
 
 
 
pen and paperOpen to Feature Requests
many of our new features come from customer requests

according to a 3play customer "3Play Media has successfully integrated into the complex workflow that our Learning Design shop brings. Their results are consistently reliable and the level of service their team provides is rare to find. 3Play Media goes beyond just another captioning company, and provides us with the tools to be efficient and innovative at a cost that doesn’t burn our budget." according to a rev customer with rev "If there’s a problem with your transcript, there’s no way to get it fixed that doesn’t involve waiting months and sending multiple emails.”

Is 3Play Media the right vendor for you?

Customer SatisfactionGo to Top

We work with over 2,500+ customers on their captioning, transcription, translation, and audio description needs.

Our customers have rated us the #1 captioning service on G2Crowd.

smiling stick figure

What Do 3Play Customers Say?

“I think they cracked the code in this field.”
 
“Definitely an industry leader.”

“I know that the spelling will be accurate, the timing will be in sync, and non dialogue cues will be present in our transcripts and closed caption files.”

“The staff is extremely competent and always willing to answer questions and find solutions.”

 

SEE WHAT ELSE CUSTOMERS ARE SAYING

 

What Do Rev Customers Say?

“Unacceptable experience. Transcription was wholly inaccurate with incorrect words inserted and some aspects not even transcribed when they were clearly audible.”

“ I had to pretty much go back through all 4 hours of my audio, and re-transcribe it myself. I also had to spend a lot of time arguing with their customer service department, who basically told me I shouldn’t have used their service because they can’t meet my needs (my audio files were “too complex” because there were multiple speakers). After all was said and done, working with rev.com cost me at least 10-15 hours in additional time to redo their poor quality work.”

“Lots of mistakes in the work. We had to go back and make so many checks and corrections – it cost more than the transcription fee. Quality with Rev is very hit and miss.”

3PlayMedia
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