3PLAY MEDIA VS. VERBIT
Looking for an alternative to Verbit?
You’ve come to the right place. It’s time for consistent quality, painless support, and more services.
Although we do our best to maintain the most current information, some of the info on this page may be inaccurate or out of date. Date of last update: Apr 4, 2019.
Why 3Play Media? 💬
Your trusted accessibility partner with 10+ years of innovation and the only true 99% accuracy rate in the industry.
Trusted, Proven Technology
Born out of MIT 10 years ago, we have a history of being innovative in the video accessibility space.
We offer efficient, cost-effective solutions and have over 8 patents pending.
Full-Service Solution
Our price includes more than just captioning. We offer a full-service solution that is robust and scalable.
We offer advanced features, flexible workflows, audio description, translation, and so much more.
Accuracy
We guarantee 99% accuracy on all files – regardless of difficulty.
Our measured accuracy rate is 99.6%, the highest in the industry.
Read the study to learn why we are the only vendor with true 99% accuracy.
Accessibility Partner
We continuously provide dedicated onboarding and support for our customers.
We also create tons of educational resources and host webinars and conferences throughout the lifespan of a customer.
What Matters?
Integrations & Workflows Services & Features Account System Customer Satisfaction
Overview
3Play Media
99.6%
Measured accuracy rate
Consistent Quality
We guarantee 99% accuracy on all files, regardless of size or quantity submitted
Dedicated Support
Responsive support that can be reached multiple ways and clear documentation for every step of the 3Play journey
Own Your Account
You have the ability to cancel jobs, manage users, create projects, download usage reports, and so much more
Verbit
94.83-95.58%
Measured accuracy rate
Inconsistent Quality
Caption files come back with inconsistent spelling and punctuation, despite guaranteeing 99.9% accuracy
Limited Support
Support can be reached only through chat when the team is available
Limited Account Functions
User cannot cancel a job, select a turnaround time, or request usage reports
Integrations & WorkflowsGo to Top
Captioning your own content can be hard and time-consuming; that’s why you want a vendor that makes it easier for you.
3Play Media Pro |
Verbit |
|
|---|---|---|
| Integrations with Video Platforms | 29 Integrations | 10 Integrations |
| Upload Options | 6 Upload Options | 6 Upload Options |
| Available Caption Formats | 50+ Output Formats | 6 Output Formats |
| Turnaround Service Level Agreements with automatic discount applied to invoice |
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| Flexible APIs | |
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Additional Features Available with 3Play Media:
Flexible Turnaround
options from 4 business days to 2-hour delivery
Verbit users cannot select a turnaround time when ordering
File Formats for Any Platform50+ out of the box formats; will build custom formats on request
Verbit offers 6 output formats
Process Video at Scaleregardless of file size – 99% accuracy, always
Verbit’s average accuracy rate ranges from 94.83% – 95.58%
Your Project Deadlines Matter
3Play Media offers a range of turnaround options to best fit the customer’s project. Customers can choose turnaround times from our standard 4 business days to as fast as 2-hour delivery.
In the unfortunate case that we miss your selected deadline (even by one second), you will only be charged for the service level achieved and we will automatically apply the discount to your invoice.
Choose your turnaround time – from 4 business days to 2-hours
3Play Media’s deadline compliance is over 99.6%
Missed deadlines – even by one second- will be automatically refunded
Want to test a video file for captioning?
Services & FeaturesGo to Top
Video accessibility is more than just captioning; that’s why you want a vendor that offers all the tools you need to make your video accessible.
Services
3Play Media Pro |
Verbit |
|
|---|---|---|
| Captioning & Transcription | |
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| Audio DescriptionRequirement under Section 508 & WCAG 2.0 AA | |
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| Transcription in Languages Other than English | 20+ Languages | Only accepts videos spoken in English, Spanish, and Hebrew |
| Translation | 40+ Languages | |
| Formats for Neflix, Hulu, iTunes, and Amazon |
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Offers .dfxp but unclear if format meets the individual requirements of the streaming service |
| Caption Encoding | |
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| Caption PlacementFCC requirement | |
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| Caption Import | |
Additional Features Available with 3Play Media:
Word-for-Word Synchronizationto ensure maximum accuracy and completeness
Certified TranscriptionistsAll of our transcript editors go through a rigorous certification process before ever touching a file
Mixed English/Spanish Contentif your file has both English and Spanish audio content, we’ll transcribe both
Captioning for 20+ languageswe accept original source videos in 20+ languages for captioning and transcription
Verbit only offers captioning for English, Spanish, and Hebrew source videos
HIPAA Compliant Workflow
Caption Encodingembed your captions into your video for easy social sharing
FCC, Section 508, WCAG 2.0, and ADA Compliance
Transcript Alignmentupload transcript files you own and we’ll synchronize the text to the media
Verbit does not offer this
99% Accuracy Rate Guaranteed
Quality and accuracy rates should include punctuation, spelling, and grammar, ensuring that linguistic standards and legal requirements are met. 3Play Media has a measured accuracy rate of 99.6%.
Verbit, on the other hand, promises a 99% accuracy rate, yet their true accuracy rate falls short – 94.8% to 95.6%.
The FCC, DCMP, and WCAG have all set captioning quality standards to ensure captions are comprehensible. Failure to uphold these standards could affect your brand, messaging, or result in a costly lawsuit. Verbit’s measured accuracy rate is well below the industry standard of 99%. Read more about our accuracy analysis.
Your Files Should Be Consistent Throughout
File consistency in grammar and punctuation is critical to the reading comprehension and meaning of the content. Spelling errors can easily distract or confuse readers. Such errors can also be detrimental to an organization’s branding and SEO.
As shown on the table, throughout a caption file returned by Verbit, punctuation and grammar were inconsistent. This indicates a lack of quality control and careless transcription. It could also mean that there are several people editing a single transcript.
At 3Play Media, each file is assigned a single transcriptionist who carefully edits the automatic speech recognition transcript. Every file is then put through a final round of quality assurance with a more experienced QA transcriptionist who makes sure the file is consistent in spelling and punctuation.
Features
3Play Media Pro |
Verbit |
|
|---|---|---|
| Technical Glossaries | |
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| Speaker IDs | |
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| Caption/Transcript Editor | |
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| Audio Description Editor | |
Does not offer audio description |
| Interactive Transcript Plugin | |
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| SEO Plugin | |
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| Audio Description Plugin | |
Does not offer audio description |
3Play Media offers unique features to make videos more accessible, searchable, and SEO friendly – at no extra cost.
Additional Features Available with 3Play Media:
Playlist Search Pluginallows users to search transcripts across a whole video library
Usage & Activity Reportsto keep track of all the work you are putting into captioning
Clipmakerallows users to create rough edit clips from transcribed videos
Open Captions
download files with open captions burned in for offline use
LMS Compatibilityallows users to publish videos with interactive transcripts in LMS
Publish accessible video more easily
Add any of the following features to any video player – including those that don’t support captions or audio description.
Interactive Transcript & Video Search: Search for a specific keyword in the transcript, then jump directly to that point in your video.
Audio Description Embed: Add and “AD” icon to turn descriptions on or off on any video.
SEO Embed: Inject metadata to the head of your page to automatically boost the SEO of your video.
Caption Embed: Add captions to video players that don’t support them, or to videos you don’t own.
Download: Click the “download” icon to download a PDF version of the transcript.
LMS Compatible: The plugin is a simple iframe that is compatible in all LMS systems.
Want to see our services & features?
Account SystemGo to Top
Every organization has different needs and project management requirements; a good captioning vendor will let you manage your account to your specific use case.
3Play Media Pro |
Verbit |
|
|---|---|---|
| File Organization | Organize by project, folder, and tags | Organize by tags |
| Data Retention | Source media purged after 180 days | Source media purged after 30 days with exclusions subject to monthly charges |
| Supports Project or Department Specific Billing | |
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| Flexible User Control and Management | |
Only two types: Admin & Editor for a specific account |
| Dedicated Account Manager | |
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Additional Features Available with 3Play Media:
In-App Tooltips & Toursguide you throughout the 3Play account system
White Glove Supportand thorough documentation for every process
Verbit offers limited support documentation
Organize Billingby different projects/departments with admin oversight
Prorated Pricingevery file is prorated to the second
Industry Expertisehundreds of free resources on web accessibility including blogs, white papers, webinars, & industry reports
Verbit offers a blog, but publishes infrequently
Flexible User Permissionsallow you to limit access to projects on a user-by-user basis
Verbit has two user types: Admin and Editor. Permissions can either be set for the whole account or individual files.
Manage your users based on permissions
User Permissions can be organized by:
-Who can access and manage billing
-Who can upload files
-Who can approve orders
-Who can manage other users
-Who can edit files
-Who can publish plugins and access APIs
-Who can organize files
You can also organize users by projects and create multiple projects under one centralized account.
Is 3Play Media the right vendor for you?
Customer SatisfactionGo to Top
Technology isn’t perfect; that’s why having a dedicated, responsive support team is critical to ensuring you have a satisfactory experience.
3Play Media Pro |
Verbit |
|
|---|---|---|
| Support Team | |
Chat only |
| Strict Service Level Agreements | |
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| Support Knowledge Base | 456 support articles (and counting) | 30 support articles |
Support That is Always There For You
456 Support Articles (and counting)With images and comprehensive instructions for you to follow along
4.9/5 Star Customer Satisfaction
As one customer comments about their experience, “a prompt, professional, highly personalized reply that was spot on!”
Average Ticket Resolution Time Less Than 24 Hours
Our team works to find a solution as soon as a ticket comes in
Always a Human, Never a Robot
Our team is always there to answer personally
All Tickets Answered Within 3 Business HoursWe have a strict internal SLA for all tickets coming in
Open to Feature RequestsMany of our new features come from customer requests
What Do Our Customers Say?
We work with over 2,500+ customers on their captioning, transcription, translation, and audio description needs.
Our customers have rated us the #1 captioning service on G2Crowd.
What Do 3Play Customers Say?
“Definitely an industry leader.”