Our average measured accuracy is 99.6%, and we guarantee over 99%, even in cases of poor audio quality, multiple speakers, difficult content, and accents. Our advanced technology is what enables our competitive prices, but our stringent, multi-step quality assurance measures ensure that our quality is as good as or better than manual transcription or court stenography.
Word-to-Word Time Synchronization
What makes us unique is that we produce transcripts that are time-synchronized word for word. This marriage of media and text brings to life search, interactive navigation, clipping and other capabilities powered by our interactive transcript plugin.
Having a staff of thousands of transcriptionists gives us the flexibility to assign complex or technical content to transcriptionists with a discipline-specific expertise or a familiarity with a certain accent. We are able to process a broad range of complex content.
Security and Privacy
Security and privacy are a critical part of our business. All of our employees and transcriptionists are bound by confidentiality agreements and sensitive data is restricted to staff who have passed background checks. We have secure control over data and user access and provide different options for secure workflow.
We have over 2,000 US-based transcriptionists who are familiar with the accents and different forms of spelling associated with dialects like British, Irish, Canadian, and Australian English.
Handle Lots of Content
Our nimble workforce transcript editors can adapt to a large workload with very little notice. Because our editors make their own hours and only claim jobs when they have the time to complete them by the deadline, you can trust that your captioning order won’t linger in someone’s inbox forgotten.