What to Take Away From FedEx and Target’s Accessibility Lawsuits
Updated: January 4, 2018
Accessibility lawsuits can tell us a lot about what makes an organization accessible to both employees and customers.
Two lawsuits in particular, against international shipper FedEx and retail giant Target, highlight the importance of making accessibility a priority in both physical and digital spaces.
EEOC & NAD vs. FedEx
In October of 2014, FedEx was sued by the U.S. Equal Employment Opportunity Commission (EEOC).
The suit was filed in response to 19 separate charges filed throughout the country, all citing discrimination against deaf and hard-of-hearing workers by FedEx Ground. The bases of these charges were that FedEx Ground violated the ADA by failing to provide American Sign Language (ASL) interpreters or closed captioned training videos, and refused to provide necessary modifications to sound-sensitive equipment.
In mid-2015, the National Association of the Deaf (NAD) stepped in to support EEOC. In 2016, FedEx’s motion to dismiss that case was denied by a federal judge who stated, “FedEx Ground’s alleged failure to accommodate deaf and hard-of-hearing employees and applicants is the heart of the case.”
The case remains in litigation.
The “reasonable accommodations vs. undue burden” dichotomy
The ADA states that employers are under no obligation to provide accommodations if they would cause an “undue burden” on the company, financially or otherwise.
Because FedEx’s annual revenue is so high ($11.6 billion in the fiscal year 2014) it is unlikely they can justify that providing “reasonable” accommodations like captioning their video content, providing interpreters when necessary, and making basic modifications to equipment, will represent a financial burden on the company.
- The larger your organization’s revenue, the more likely you are obligated to provide reasonable accommodations that are in direct proportion to the size and needs of your workforce.
- It’s a good idea to keep accessibility in mind as your organization grows, and to “bake in” accessible features to things like new products, programs, and policies.
NFB vs. Target
In 2006, the National Federation of the Blind (NFB) sued Target Corporation in a precedent-setting case over its public retail website. The NFB claimed that blind people were unable to access much of the information on Target’s site and could not purchase anything independently.
Both sides reached a settlement in 2008. Target Corporation paid a large settlement fee, covered both sides’ legal costs, and agreed to make its website accessible to blind users.
Over the years, Target has worked closely with the NFB to ensure its website is accessible to blind consumers and is now considered a leader in web accessibility by the NFB.
- The main lesson from this case is best summed up in a blog post by Jared Smith of WebAim. He writes, “[T]he settlement amount is significantly more than what it would have cost Target to implement a high level of accessibility in the first place.”
- The outcome of this lawsuit demonstrates that it is wiser to consider accessibility in the early stages of design and planning than to ignore it or take a more reactive approach.
- This was a historical ruling because it was one of the first major cases that helped define the relationship between the internet and the ADA.
To learn more about how the ADA applies to the internet download our white paper via the link below:
Why Your Inaccessible Website Could Get You Sued and How to Prevent It
Ken Nakata is the Director of Accessibility Consulting at Cyxtera Technologies, where he helps organizations manage their IT accessibility in both digital and traditional environments. In the past, he has overseen countless Americans with Disabilities Act (ADA) investigations, and helped to shape…
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