Find your perfect plan for captioning and video accessibility
3Play Media provides three different plans for closed captioning, transcription, translation, and audio description services to suit your company’s needs. Regardless of the plan you choose, we universally guarantee over 99% accuracy on all orders.
Services
English Captioning & Transcription
Spanish Captioning & Transcription
Workflow
Turnaround options: 2 hours – 10 days
Upload from computer
Upload from YouTube or Vimeo
Basic & SMPTE-based caption formats
Tools & Features
Web-based account system
1 user
1 project
Caption Encoding/Open Captions
Caption editor
Support
Support documentation
Get started
All Express features +
Services
Dual English/Spanish Captioning
Captioning in 14+ languages
Audio Description
Translation & Subtitling
Import existing captions
Transcript alignment
HIPAA-compliant transcription
Workflow
Integrations w/ 30+ video platforms
Upload via links
Upload via FTP
API Access
Upload via cloud storage
50+ caption formats
Upload approval workflow
Tools & Features
Multiple users
User permission management
Multiple projects
Transcription settings & glossaries
Interactive plugins
SEO tools
LMS Compatibility
Video search & clipping
Audio description plugin
Support
Premium phone & email support
Dedicated account manager
Onboarding
All Express & Pro features +
Services
Captioning & Transcription at scale
Audio Description at scale
Translation at scale
Advanced Features
Custom account configurations
Expanded caption formats
Advanced file tracking tools
Single Sign On with Aspera
Flexible billing options
Custom pricing
Available Add-Ons
Professional Services
Custom Caption Formats
Custom Workflows
Custom Turnaround
Schedule a Demo
Quick FAQs
What is your accuracy rate?
We guarantee over 99% accuracy on all files, regardless of which account type you choose. Our measured accuracy rate is 99.6%, and we strive to provide flawless files.
What do I get back when I upload a video or audio file?
You will be able to download caption and transcript files in over 50 different formats. The format you need will depend on the platform you are using to publish your videos. You can learn more about the right format for you in our support docs.
If you need the captions burned into your video file, you can always order caption encoding or open captioning.
Is the price the same for audio and video files?
Yes, we treat audio and video files the same way!
Do you charge separately for transcription and captioning?
No! Unlike most captioning vendors, our price includes both captions and transcripts in over 50 different output formats.
Do I have to pay for the interactive transcript and other plugins?
No. All of our plugins, including the interactive transcript, are included with a Pro or Enterprise account.
When will I get my files back?
We have several different turnaround options, ranging from 2 hours to 10 days. You can select turnaround when you upload!
What are the billing options?
If you are on our Express plan, you can pay by credit card. If you are on our Pro or Enterprise plan, you can choose to pay by credit card or we can invoice you.
Is there a yearly contract or licensing fee?
A contract is not required, and you only pay for what you use.
Is there a minimum amount of video required to become a customer?
The Express plan has no minimum. The Pro plan has a minimum commitment of 5 hours and the Enterprise plan has a minimum commitment of 30 hours.
Is there a minimum video or audio file duration?
There is a 1-minute minimum. After that, you pay for the exact duration of each file, rounded to the nearest second.
Michael Brooks, Penn State World Campus
“3Play Media has successfully integrated into the complex workflow that our Learning Design shop brings. Their results are consistently reliable and the level of service their team provides is rare to find. 3Play Media goes beyond just another captioning company, and provides us with the tools to be efficient and innovative at a cost that doesn’t burn our budget.”
Parker Fay, Economist Education
“3Play Media is the ideal vendor – quick, responsive and able to deliver on their product for good value within a tight timeframe. Also, I appreciate their flexibility and willingness to work with us to customize the XML output.”
Josh Backer, Animal
“3Play Media’s technology became a critical part of our agency’s workflow as it allows us to quickly gain strategic insight throughout our entire process. The opportunity to unlock so much potential from video assets is unprecedented.”
Josh Rowin, T-Mobile
“3Play Media enables T-Mobile to meet fast approaching deadlines and deliver high quality closed captions. The support team is very responsive and show that they care about the quality and efficiency of their services. I highly recommend 3Play Media to video publishers looking for professional transcription services with a partner that is easy to do business with.”
Want to chat about what plan is right for you?