We guarantee over 99% accuracy on all files, regardless of which account type you choose. Our measured accuracy rate is 99.6%, and we strive to provide flawless files.

You will be able to download caption and transcript files in over 50 different formats. The format you need will depend on the platform you are using to publish your videos. You can learn more about the right format for you in our support docs.

If you need the captions burned into your video file, you can always order caption encoding or open captioning.

Yes, we treat audio and video files the same way!

No! Unlike most captioning vendors, our price includes both captions and transcripts in over 50 different output formats.

Yes, we offer a live auto captioning service for Pro and Enterprise customers. We integrate with top live streaming video and meeting platforms such as YouTube, Zoom, Brightcove, and JW Player, with Facebook also coming soon.

No. All of our plugins, including the interactive transcript, are included with a Pro or Enterprise account.

We have several different turnaround options, ranging from 2 hours to 10 days. You can select turnaround when you upload!

If you are on our Express plan, you can pay by credit card. If you are on our Pro or Enterprise plan, you can choose to pay by credit card or we can invoice you.

A contract is not required, and you only pay for what you use.

The Express plan has no minimum. The Pro plan has a minimum commitment of 5 hours and the Enterprise plan has a minimum commitment of 30 hours.

There is a 1-minute minimum. After that, you pay for the exact duration of each file, rounded to the nearest second.