PLANS & PRICING

At 3Play Media, we have two types of accounts: Express and Pro. The Express Account is designed for light users who need premium quality captioning & transcription with fast, reliable turnaround. The Pro Account is designed for users with consistent captioning needs who may need access to integrations, API, support, & other advanced features.

Do you need an Express or Pro account?

View Our Plans & Pricing:

Pro

The Pro Account is designed for users with consistent captioning needs.

View Pro Pricing

Captioning Pricing
Includes captions + transcripts

Volume Discounts

Audio Description Pricing
Minimum Commitment
Prepay toward services

$750

Payment

Credit Card or Net 30 Days

Premium Quality
99%+ Accuracy
All work done in the U.S. by professional transcriptionists.
Standard
4 business days
Expedited
2 business days
Rush
1 business day
Same Day
8 business hours
2 Hours
2 business hours
English Captioning & Transcription
Spanish Captioning & Transcription
Dual Language Captioning & Transcription
Other Language Transcription
Audio Description
Automated Transcript Alignment
Translation & Subtitling
HIPAA-Compliant Transcription
Video Clip Captioner
Caption Import
Caption Encoding
Open Captioning
Standard Caption Formats
Transcript Formats
SMPTE Caption Formats
Advanced Caption Formats
Custom Caption Formats
Video Player Compatibility
Vertical Caption Placement
Audio Description Formats
Web Account System
Web Upload
Preview Captions
Caption Editor
Upload via FTP
Upload with Links
Multiple Users
Upload Approval
Translation Subtitle Editor
Transcription Settings
Technical Glossaries
API Access
YouTube & Vimeo
Online Video Platforms
Lecture Capture Systems
3Play Plugin
Playlist Search
Search & Clipping
Basic Online Support
Premium Phone and Email Support
Dedicated Account Manager
Professional Services

Express

The Express Account is designed for light users who need premium quality.

View Express Pricing

Captioning Pricing
Includes captions + transcripts

Pay As You Go

Audio Description Pricing

Not Available

Minimum Commitment
Prepay toward services

None

Payment

Credit Card

Premium Quality
99%+ Accuracy
All work done in the U.S. by professional transcriptionists.
Standard
4 business days
Expedited
2 business days
Rush
1 business day
Same Day
8 business hours
2 Hours
2 business hours
English Captioning & Transcription
Spanish Captioning & Transcription
Dual Language Captioning & Transcription
Other Language Transcription
Audio Description
Automated Transcript Alignment
Translation & Subtitling
HIPAA-Compliant Transcription
Video Clip Captioner
Caption Import
Caption Encoding
Open Captioning
Standard Caption Formats
Transcript Formats
SMPTE Caption Formats
Advanced Caption Formats
Custom Caption Formats
Video Player Compatibility
Vertical Caption Placement
Audio Description Formats
Web Account System
Web Upload
Preview Captions
Caption Editor
Upload via FTP
Upload with Links
Multiple Users
Upload Approval
Translation Subtitle Editor
Transcription Settings
Technical Glossaries
API Access
YouTube & Vimeo
Online Video Platforms
Lecture Capture Systems
3Play Plugin
Playlist Search
Search & Clipping
Basic Online Support
Premium Phone and Email Support
Dedicated Account Manager
Professional Services

FAQs

What is the difference between the Express and Pro account?

The Express account is designed for light users who need premium quality captioning and transcription with fast, reliable turnaround. There are no minimums and the price is prorated to the exact duration of each file.

The Pro account is designed for heavy users who require advanced captioning and translation capabilities. The Pro account provides volume pricing, bulk upload options, video platform integrations, API access, full support, and a dedicated account manager. The Pro account supports multiple users, transcription settings, and advanced caption formats, as well as interactive transcripts and other plugins to make videos searchable and SEO-friendly.

How does billing work?

You can either pay by credit card or we can invoice you. You also have the option to lock in a discount by prepurchasing an allotment of hours and working off that balance.

Is the price the same for audio and video files?

Yes, we treat audio and video files the same way.

Does the price include both transcription and captioning?

Yes, the price includes all captions and transcript output formats.

Do you have a minimum amount of video required to become a customer?

The Express account has no minimum. The Pro account does have a minimum initial commitment.

Is there a minimum duration per file?

There is a 1-minute minimum. After that, you pay for the exact duration of each file, rounded to the nearest second.

Is there a yearly contract or license fee?

A contract is not required. You only pay for what you use. The interactive transcript and other video plugins are free for files that are in your account (storage fees apply after 6 months).

What is the turnaround time?

For captioning and transcription, standard turnaround is 4 business days.

We also offer 2-business-days, 1-business-day, 8-hour, and 2-hour turnaround for an additional fee. There are video duration limitations on some of these faster turnaround options.

If you have content that is not time-sensitive, you can select the Extended Turnaround option, which gives you a discount for allowing up to 10 days for completion.

For automated transcript alignment and caption encoding, turnaround depends on the duration of your files and our capacity at the time of upload. Files are generally completed within a few hours and almost certainly by the next business day.

If you have a large archive or a continuous workflow, we will work with you to create a schedule that works best for you.

How do I pay?

If you have a Pro account, you can pay by credit card or we can invoice you. You also have the option to lock in a discount by prepurchasing an allotment of hours. If you have an Express account, you will need to pay with a credit card.

Are there any other fees?

A difficulty surcharge may be applied to files that have poor audio recording and/or heavy accents.

Not sure which account type is right for you?

The Express account is designed for light users who need premium quality captioning and transcription with fast, reliable turnaround. There are no minimums and the price is prorated to the exact duration of each file.

The Pro account is designed for users with consistent captioning needs who may require advanced captioning and translation capabilities. You will have access to volume pricing, bulk upload options, video platform integrations, API, full support, audio description, and a dedicated account manager.

Do you need an Express Account or a Pro Account?

Ready to get started with a pro account?