Find your perfect plan for captioning and video accessibility

3Play Media provides three different plans for closed captioning, transcription, translation, and audio description services to suit your company’s needs. Regardless of the plan you choose, we universally guarantee over 99% accuracy on all orders.

Express
For light captioning needs and basic publishing requirements.


$3.00/minute

No minimum commitment



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Services

English Captioning & Transcription
Spanish Captioning & Transcription

Workflow

Turnaround options: 2 hours – 10 days
Upload from computer
Upload from YouTube or Vimeo
Basic & SMPTE-based caption formats

Tools & Features

Web-based account system
1 user
1 project
Caption Encoding/Open Captions
Caption editor

Support

Support documentation


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Pro
For steady captioning needs and more advanced features.


Starting at $2.50/min

5 hour or $750 minimum commitment


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All Express features +

Services

Dual English/Spanish Captioning
Captioning in 14+ languages
Audio Description
Translation & Subtitling
Import existing captions
Transcript alignment
HIPAA-compliant transcription

Workflow

Integrations w/ 30+ video platforms
Upload via links
Upload via FTP
API Access
Upload via cloud storage
50+ caption formats
Upload approval workflow

Tools & Features

Multiple users
User permission management
Multiple projects
Transcription settings & glossaries
Interactive plugins
SEO tools
LMS Compatibility
Video search & clipping
Audio description plugin

Support

Premium phone & email support
Dedicated account manager
Onboarding


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Enterprise
For heavy captioning needs, advanced features, and flexibility.


Contact us for pricing

30 hour minimum commitment



Let’s Chat


All Express & Pro features +

Services

Captioning & Transcription at scale
Audio Description at scale
Translation at scale

Advanced Features

Custom account configurations
Expanded caption formats
Advanced file tracking tools
Single Sign On with Aspera
Flexible billing options
Custom pricing

Available Add-Ons

Professional Services
Custom Caption Formats
Custom Workflows
Custom Turnaround


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Quick FAQs

What is your accuracy rate?

We guarantee over 99% accuracy on all files, regardless of which account type you choose. Our measured accuracy rate is 99.6%, and we strive to provide flawless files.

What do I get back when I upload a video or audio file?

You will be able to download caption and transcript files in over 50 different formats. The format you need will depend on the platform you are using to publish your videos. You can learn more about the right format for you in our support docs.

If you need the captions burned into your video file, you can always order caption encoding or open captioning.

Is the price the same for audio and video files?

Yes, we treat audio and video files the same way!

Do you charge separately for transcription and captioning?

No! Unlike most captioning vendors, our price includes both captions and transcripts in over 50 different output formats.

Do I have to pay for the interactive transcript and other plugins?

No. All of our plugins, including the interactive transcript, are included with a Pro or Enterprise account.

When will I get my files back?

We have several different turnaround options, ranging from 2 hours to 10 days. You can select turnaround when you upload!

What are the billing options?

If you are on our Express plan, you can pay by credit card. If you are on our Pro or Enterprise plan, you can choose to pay by credit card or we can invoice you.

Is there a yearly contract or licensing fee?

A contract is not required, and you only pay for what you use.

Is there a minimum amount of video required to become a customer?

The Express plan has no minimum. The Pro plan has a minimum commitment of 5 hours and the Enterprise plan has a minimum commitment of 30 hours.

Is there a minimum video or audio file duration?

There is a 1-minute minimum. After that, you pay for the exact duration of each file, rounded to the nearest second.

Want to chat about what plan is right for you?