Customizable Plans for All Sizes.

Our pricing is based on your needs. Chat with us to learn more.

Express 🚆


Occasional Projects

  • Captioning & transcription
  • Audio description
  • Caption encoding for social videos
  • Spanish captioning
  • One user, one project
  • Easy upgrade path

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Most Popular

Enterprise 🛫


Consistent Projects

  • Captioning & transcription
  • Live automatic captioning
  • Audio description
  • Translation & subtitling
  • Multiple projects, multiple users
  • Dedicated account manager
  • Custom workflows, formats, and turnaround
  • Dedicated account manager

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Unsure which plan is right?

Tools to Make Your Job Easy & Effortless


Turnaround ⏰

We guarantee turnaround times so you know exactly when your captions and descriptions will be returned.

Enterprise-Grade Support 🤝

With 3Play, you get a dedicated account manager, onboarding, and 5-start support.

Premium Quality 👍

3Play Media is the only vendor with proven 99% accuracy.

Full-Service Solution 🧰

3Play offers all the services you need to create truly accessible video in one place.

Scalability 📹

3Play is the only vendor with scalable features for enterprise.

20+ Languages 🗺️

We accept original source videos in 20+ languages and offer translations to 40+ languages.

3Play Media is the ideal vendor - quick, responsive and able to deliver on their product for good value within a tight timeframe.

Parker Fay
Economist Education

Compare Plan Features:


Light volumes of content


High volume content
Captioning & TranscriptionEnglish & Spanish Only16 Languages
Audio Descriptioncheckmark in circlecheckmark in circle
Translation/Subtitlingcheckmark in circle
Live Captioningcheckmark in circle
Caption Importcheckmark in circle
Transcript Alignmentcheckmark in circle
ASR Onlycheckmark in circle
HIPAA-Compliant Workflowcheckmark in circle
Caption Encodingcheckmark in circlecheckmark in circle
Caption Editorcheckmark in circlecheckmark in circle
Upload OptionsComputerComputer, Links, FTP, API, Cloud Storage
IntegrationsYouTube, Vimeo30+
Upload Approvalcheckmark in circle
50+ Caption Formats

Transcript, Web, & SMPTE formats
checkmark in circlecheckmark in circle
Advanced Caption Formats

EBU.STL, CAP, 608/708, AVID
checkmark in circle
Custom Formatscheckmark in circle
Vertical Caption Placementcheckmark in circlecheckmark in circle
Users1Multiple Users
Projects1Multiple Projects
Manage User Permissionscheckmark in circle
Transcription Settings/Glossariescheckmark in circle
Interactive Pluginscheckmark in circle
SEO Toolscheckmark in circle
LMS Compatibilitycheckmark in circle
Video Search
& Clipping
checkmark in circle
Premium Phone & Email Supportcheckmark in circle
400+ Support Articlescheckmark in circlecheckmark in circle
Dedicated Account Managercheckmark in circle
Onboardingcheckmark in circle
Custom Account Configurationscheckmark in circle
Advanced File Tracking Toolscheckmark in circle
Single Sign Oncheckmark in circle
Flexible Billing Optionscheckmark in circle
Custom Pricingcheckmark in circle
Custom Turnaround Optionscheckmark in circle
Custom Workflowscheckmark in circle
Professional Servicescheckmark in circle
Create AccountView Pricing

Quick FAQs

What is your accuracy rate?

We guarantee over 99% accuracy on all files, regardless of which account type you choose. Our measured accuracy rate is 99.6%, and we strive to provide flawless files.

What do I get back when I upload a video or audio file?

You will be able to download caption and transcript files in over 50 different formats. The format you need will depend on the platform you are using to publish your videos. You can learn more about the right format for you in our support docs.

If you need the captions burned into your video file, you can always order caption encoding or open captioning.

Is the price the same for audio and video files?

Yes, we treat audio and video files the same way!

Do you charge separately for transcription and captioning?

No! Unlike most captioning vendors, our price includes both captions and transcripts in over 50 different output formats.

Do you offer live captioning and transcription?

Yes, we offer a live auto captioning service for Pro and Enterprise customers. We integrate with top live streaming video and meeting platforms such as YouTube, Zoom, Brightcove, and JW Player, with Facebook also coming soon.

Do I have to pay for the interactive transcript and other plugins?

No. All of our plugins, including the interactive transcript, are included with a Pro or Enterprise account.

When will I get my files back?

We have several different turnaround options, ranging from 2 hours to 10 days. You can select turnaround when you upload!

What are the billing options?

If you are on our Express plan, you can pay by credit card. If you are on our Pro or Enterprise plan, you can choose to pay by credit card or we can invoice you.

Is there a yearly contract or licensing fee?

A contract is not required, and you only pay for what you use.

Is there a minimum amount of video required to become a customer?

The Express plan has no minimum. The Pro plan has a minimum commitment of 5 hours and the Enterprise plan has a minimum commitment of 30 hours.

Is there a minimum video or audio file duration?

There is a 1-minute minimum. After that, you pay for the exact duration of each file, rounded to the nearest second.


(Avg. Customer Rating)


(Measured Accuracy)


(Videos Captioned)

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But once you fill out the form, you’ll be able to see pricing for all 3Play Media services and can get started right away.

Want to chat about what plan is right for you?