“We’ve tried multiple transcription vendors. 3Play is the only one who hit that sweet spot of ease of use, cost, accuracy, and speed. Great customer service, too.”
Trudie F.
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3Play Media—the captioning solution for teams that prioritize accuracy & flexibility.
Join the 10,000+ customers who have traded the hassles of Rev for the accuracy, support, security and speed of 3Play’s video accessibility services.
“When our group tried out other services and finally found 3Play, it was a no-brainer. They had everything we needed, and their quality was the best we had seen.”
David E.
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“If you’re in a pinch, go for it. 3Play offers the fastest turnaround time I have seen for captioning service (yes, even for long-form media).”
Drea G.
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| Quality | 99.6% measured accuracy | 84.7% to 94.4% measured accuracy |
| Turnaround | 3Play provides six turnaround options, each with embedded SLAs to guarantee timely completion of your captions | Even with Rev’s rushed service, all turnarounds are estimated—it can range from 24 hours to 6 days |
| Services | Closed Captioning, Transcription, Live Captioning, Localization, and Audio Description | Closed Captioning, Transcription, and Zoom Live Automatic Captioning |
| Workflows | 40+ integrations & flexible APIs | 8 integrations & limited APIs |
| Support | Email, phone, & chat support; On average, tickets are resolved in less than 24 hours | Email and article support |
| Service Level Agreements (SLAs) | Strict support, accuracy, and turnaround SLAs | Not available |
| Privacy Policies | We never sell or integrate your data into open platforms like ChatGPT | License to use customer data indefinitely, alongside adding OpenAI as a subprocessor |
Swap inconsistent quality for guaranteed accuracy.
Every company claims accuracy, but with 3Play, it’s not just a claim—it’s our meticulous standard. Our unique three-step process guarantees consistent accuracy for every file, surpassing industry standards. In contrast, Rev sacrifices quality for affordability, following a low-cost provider model.
What you get with 3Play:
- Quality SLAs
- 2-Rounds of Human QA
- Word-for-Word Synchronization
- Consistency
Expected turnarounds, not estimates; find peace in certainty.
While Rev boasts delivery within 24 hours, the fine print reveals that all turnarounds are merely estimates, ranging from 24 hours to 6 days depending on the file size. In contrast, 3Play Media provides specific, flexible turnaround choices for projects of any size or complexity with stringent turnaround SLAs*.
What you get with 3Play:
- Turnaround SLAs
- 99.6% average deadline compliance
- Multiple turnaround options to choose
- Reliability
* If, by any chance, your file falls within our duration limits and we fail to meet the deadline, you’ll only be charged for the achieved service level.
Replace frustrating support experiences with effortless access to knowledgeable representatives.
We understand the frustrations customers face with support, especially with Rev’s prolonged response times and lack of communication about query resolution. With guaranteed responses within 3 business hours and an average ticket resolution time of less than 24 hours, you can rely on 3Play to provide timely and effective solutions.
What you get with 3Play:
- Strict support SLAs
- Support knowledge-base
- Personalized onboarding
- Email, phone, and chat support
- Account Management
Designed for flexibility, not confined by generic one-size-fits-all standards.
Every organization is unique, and a good captioning vendor understands that. With 3Play, customize your account to your specific needs—whether it’s flexible billing, user management, or custom workflows. Drastically cut down complex video accessibility tasks. Unlike low-cost solutions, 3Play allows you to scale and grow seamlessly.
What you get with 3Play:
- Flexible billing
- Robust RFP support
- Custom user management
- Limitless organization options
- 40+ integrations
- Custom workflow options
Securing every valuable bit of your data with absolute transparency.
We prioritize your data security with advanced measures like geographic redundancy, adaptable servers, and strict encryption. Our commitment includes transparency and clear opt-out options, ensuring trust and confidentiality for our clients. We never sell or integrate your data into open platforms like ChatGPT.
What you get with 3Play:
- Transparent security policies
- Efficient recovery foundation
- HIPAA compliance
- SOC 2 Type II Certified
- Trusted partner
If your aspiration is to foster a genuinely inclusive environment through your video content, 3Play Media is your ideal partner.
We pioneered the realm of AI-driven video accessibility – literally. With nine patents under our belt and more in the works, we continue to lead the way in innovation. With years of experience collaborating with thousands of organizations, we firmly believe that inclusivity, coupled with unwavering quality, is the gateway to something extraordinary.
“I’ve used both 3Play Media and Rev.com for transcribing my webinars and podcasts, and I’ve been much happier with 3Play Media. The transcripts are always accurate and on time, and their customer service is excellent. Rev.com is less expensive, but the transcripts are often less accurate, and it can be difficult to get customer support.”
