How University of Florida Mitigated ADA Risk and Saved Thousands

UF faced an urgent need to align its video assets with upcoming ADA Title II regulation changes, putting the university at significant legal risk if not addressed proactively. With a massive volume of content to caption and pre-existing budget constraints, the team knew a fully human review approach would be too costly and time-consuming, and that relying solely on automatic speech recognition (ASR) wouldn’t work due to its unpredictable accuracy from file to file.

UF needed a partner who could collaborate on a customized, cost-effective strategy to reach a high-quality compliance threshold while staying within budget.

The UF team needed to address three key areas strategically:

• Impending compliance deadline with new ADA Title II regulations
• Budgetary and time constraints
• Need for a strategic partner capable of customizing a solution

UF partnered with 3Play Media to build a customized, automated workflow leveraging Pulse, 3Play’s predictive auditing and budget-control solution. Pulse evaluates ASR output and predicts a caption file’s accuracy before it is published, providing a clear, data-driven picture of compliance across UF’s entire video library.

This approach allowed UF to proactively mitigate ADA Title II compliance risk while maximizing both budget and time resources.

• Collaborative Threshold Setting: UF’s internal team worked with 3Play to set a minimum ASR accuracy threshold that balanced their pre-existing budget constraints with their need for consistent caption quality.
• Automated Upgrade Paths: The system automatically identifies ASR files that fall below UF’s predetermined quality score and routes them for human review, while allowing higher-scoring ASR files to move forward to publishing without incurring the cost of additional human review.
• A True Partnership: Throughout the process, 3Play served as a strategic consultant, helping UF navigate the upcoming ADA requirements, plan ahead for compliance, and implement a solution that was both legally sound and fiscally responsible.

The strategic partnership and implementation of an automated workflow delivered immediate and measurable benefits to UF within the first 50 days. By leveraging Pulse, UF achieved a 30% reduction in files requiring human intervention, leading to an estimated $30,000 in predicted cost savings.

Crucially, the workflow achieved 100% risk mitigation by automatically flagging all high-risk content for essential human review, simultaneously preserving significant staff hours and ensuring rapid Title II compliance across the institution’s vast content library.