Support Resources
This curated library of support documents provides additional guidance on 3Play Media’s platform and services.
Filter by:
Place Orders
Placing Orders
Order Captions and Transcripts
- Upload Media Files Stored on a Computer
- Using Links to Upload Media Files
- Cancel a File from Uploading
- Attach Order Instructions to a Pending File
- Linked Accounts: Getting Started
- How to Upload Video Files from Links – Video
- Turnaround Service Levels
- FTP Upload
Order Audio Description
- What Is Audio Description?
- Audio Description: Special Instructions
- Audio Description: How to Order
- Audio Description: Order AD for a Completed File
- Audio Description: Preview an Audio Description File
- Audio Description – How To Edit
- Audio Description – How To Download
- Audio Description – Using 3Play’s Recommendation
- Audio Description – How to Upgrade from Standard to Extended
Downloading Files
- File Level Download Button
- Quick Download
- Batch Download
- Download a Folder
- Available Output Formats: Captions and Transcripts
Account Setup
- Transcription Settings Explained
- Transcription Settings
- Captions Settings
- Alignment Settings
- Default Order Instructions
- Favorite Formats
- Audio Description: Settings
Integrations
Getting Started Hub