Resources

Help with Products & Services

Video Tutorials
Watch a variety of videos detailing the 3Play Media account system. Learn how to upload and manage files, edit transcripts and captions after they have been processed, output different formats, publish an interactive transcript, and use Clipmaker to edit your videos.

Frequently Asked Questions
Compilation of common questions and concerns covering a range of different topics.

Quick Start Guide
Go through a step-by-step guide complete with video tutorials and details about uploading & managing your content, outputting caption files, and using interactive tools.

API and Technical Documentation
Search our knowledge base articles, browse public discussions, or create a new discussion.

Integration with Third Party Platforms

Brightcove Get Started Guide
PDF document that walks you through the steps of importing your Brightcove videos, creating captions, and setting up an interactive transcript.

Echo360 Get Started Guide
PDF guide that walks you through the steps of setting up automated captioning with Echo360.

Kaltura Get Started Guide
PDF document that walks you through the steps of importing your Kaltura videos, creating captions, and setting up an interactive transcript.

Mediasite Get Started Guide
PDF document that walks you through the steps of captioning your files from within Mediasite.

Ooyala Get Started Guide
PDF document that walks you through the steps of importing your Ooyala videos, creating captions, and setting up an interactive transcript.

Tegrity Get Started Guide
PDF document that walks you through the steps of captioning your files from within Tegrity.

JW Player Captioning Guide
Step-by-step guide to set up closed captions with JW Player.

Flowplayer Captioning Guide
Step-by-step guide to set up closed captions with Flowplayer.

Other Resources

Caption Format Converter
Free tool that instantly converts SRT or SBV into many different caption formats, including Flash DFXP, SCC for iOS, Captionate, SAMI, Quicktime, and others.

Captions or subtitles for iPhone and other iOS devices
Step-by-step guide on how to add closed captions or subtitles for iPhone, iPad, iPod, iTunes, and Apple iOS using the QuickTime Pro software.

Captions or subtitles with Adobe Flash
Step-by-step guide on how to create Flash video with closed captions or subtitles using Adobe Flash Professional CS5.5.

HTML5 Video Captioning
Learn the basics of adding closed captions or subtitles in the emerging HTML5 standard.

Captions or subtitles with QuickTime
Step-by-step guide on how to add closed captions or subtitles to video using the QuickTime Pro software.

Captions or subtitles for Windows Media or Silverlight
Step-by-step guide on how to add closed captions or subtitles to Windows Media Video (WMV) or Silverlight.

Captions or subtitles with Camtasia
Step-by-step guide on how to add closed captions or subtitles to your Camtasia video.

Captions or subtitles for Blip.tv
Step-by-step guide on how to add closed captions or subtitles to your Blip.tv videos.

Cost analysis of in-house captioning
Cost analysis of in-house vs outsourced closed captioning services.

Audio Recording Guidelines
Best practices for recording audio to improve transcription quality.

FTP Tutorial
Instructions on how to set up FTP software on your PC or Mac and start uploading files to your 3Play Media account.