Class Action Lawsuit Filed Against Hulu Over Lack of Audio Description and Inaccessible Website Content
Updated: March 2, 2021
A class action lawsuit was filed against online video streaming giant Hulu over accessibility issues on its website and online streaming service.
The Hulu lawsuit was filed in the U.S. District Court for the District of Massachusetts by The American Council of the Blind, Bay State Council of the Blind, Disability Rights Advocates, and blind and visually impaired individuals. In their statement, the coalition of blind and visually impaired people and disability rights advocacy groups claim that Hulu discriminates against those who are blind and visually impaired by not providing audio description on any of their movies or TV shows.
Accessibility Complaints Named in the Hulu Lawsuit
The statement asks Hulu for no monetary damages but requests equal access to Hulu’s services by offering audio description for blind and low vision users.
Audio description (also known as descriptive audio, video description, or just description) is a separate audio track that narrates critical visual information contained in the video so that blind viewers can understand what is going on. Other online streaming companies like Netflix and Amazon Video both offer audio description for most of their original movies and TV shows.
Additionally, the lawsuit claims that Hulu’s website and applications are not screen reader accessible. Screen readers are software programs that blind and visually impaired people use to navigate the internet. They convert visual content on the screen into audible, synthesized speech or a digital braille display.
What the Law Says about the ADA, Audio Description, and Websites
The Americans with Disabilities Act (ADA) prevents discrimination on the basis of disability and applies to places of “public accommodations.” The ADA was written before the world wide web existed and the term “public accommodations” has traditionally referred to physical structures.
More recently though, the ADA has been applied successfully in court cases where public websites and other digital environments were found to be inaccessible. Because the internet and many popular websites, applications, and a growing list of digital interfaces have become integral to experiencing and participating in contemporary life, more courts and top legal entities are stating that the ADA should apply to these areas.
In 2011, Netflix was sued for a lack of closed captions on their video content. The company lost the case and was ordered to caption all of its video content by 2014.
In 2015, MIT and Harvard were sued in the same District Court over inaccessible, and uncaptioned video content on their public, open course websites. The case remains in litigation.
In 2018, ACB and Hulu reached a settlement agreement in which Hulu committed itself to increase the accessibility of its streaming video services. Hulu now works towards offering audio description for streaming video content where possible. Hulu users can now enable and disable the audio description track similar to the closed captions feature. This settlement resolved the ACB vs. Hulu lawsuit, which is now officially closed.
Vist our Accessibility Lawsuits page and learn more about how the ADA and other disability rights laws apply to the web and digital technology.
This blog post is written for educational and general information purposes only, and does not constitute specific legal advice. This blog should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
How to Handle Live Closed Captioning – and the Challenges
Technological innovation has paved a new way to conduct business, education, and life in general – particularly in a world forced to adapt to virtual substitutes during the pandemic. Most of the time, the technology we use is very helpful. For example,…
Transcribing Oral Histories with 3Play Media
History can be told in many ways, but one of the most impactful methods is through oral history. Oral history is a technique for preserving historical information through recorded interviews. In a typical oral history, an interviewer questions an interviewee and records…
How to Scale Live Closed Captioning: 6 Top Tips
As live video content continues to grow in popularity, most video & social media platforms have enabled live streaming features due to the sheer number of people tuning into live streams. In 2019 alone, internet users watched a staggering 1.1 billion hours of…