Find your perfect plan for captioning and video accessibility

3Play Media provides three different plans for closed captioning, transcription, translation, and audio description services to suit your company’s needs. Regardless of the plan you choose, we universally guarantee over 99% accuracy on all orders.

For light captioning needs and basic publishing requirements.

Under 5 Hours of Video

Get started

1 user, 2 upload methods, YouTube/Vimeo integrations. English/Spanish captioning only.

For steady captioning needs and more advanced features.

Over 5 Hours of Video

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Multiple users, upload methods, & integrations. Captioning, audio description, translation.

For heavy captioning needs, advanced features, and flexibility.

Over 30 Hours of Video

Schedule a Demo

Custom and flexible workflows available. 30 hour minimum commitment.

When you choose 3Play Media, you get:

Accuracy BullseyeGuaranteed 99% Accuracy:
3Play Media provides the highest accuracy in the industry. Our measured accuracy rate is 99.6%!

ScalesCaptioning that scales:
Whether you have one video or thousands of videos, our accuracy and deadline guarantees apply to everyone.

clockDeadline Compliance:
We have strict SLAs, and in the rare case we miss a deadline, we’ll refund you to the next turnaround level.

fee tagNo hidden fees:
You won’t be hit with unexpected charges for things like speaker IDs, advanced formats, or time codes.
5 starsAmazing Support:
Over 400 up to date support articles, and an incredible support team rated 5 stars by our customers.

gavelLegal Compliance:
We provide everything you need to comply with WCAG, Section 508, ADA, and FCC regulations for video.

3Play Media is the ideal vendor - quick, responsive and able to deliver on their product for good value within a tight timeframe.

Parker Fay
Economist Education

Compare Plan Features:


Under 5 Hours of Video


Over 5 Hours of Video


Over 30 Hours of Video
Captioning & TranscriptionEnglish & Spanish Only16 Languages16 Languages
Audio Descriptioncheckmark in circlecheckmark in circle
Translation/Subtitlingcheckmark in circlecheckmark in circle
Caption Importcheckmark in circlecheckmark in circle
Transcript Alignmentcheckmark in circlecheckmark in circle
ASR Onlycheckmark in circlecheckmark in circle
HIPAA-Compliant Workflowcheckmark in circlecheckmark in circle
Caption Encodingcheckmark in circlecheckmark in circlecheckmark in circle
Caption Editorcheckmark in circlecheckmark in circlecheckmark in circle
Upload OptionsComputer, LinksComputer, Links, FTP, API, Cloud StorageComputer, Links, FTP, API, Cloud Storage
IntegrationsYouTube, Vimeo30+30+
Upload Approvalcheckmark in circlecheckmark in circle
50+ Caption Formatscheckmark in circlecheckmark in circlecheckmark in circle
Custom Formatscheckmark in circle
Vertical Caption Placementcheckmark in circlecheckmark in circle
Users1Multiple UsersMultiple Users
Projects1Multiple ProjectsMultiple Projects
Manage User Permissionscheckmark in circlecheckmark in circle
Transcription Settings/Glossariescheckmark in circlecheckmark in circle
Interactive Pluginscheckmark in circlecheckmark in circle
SEO Toolscheckmark in circlecheckmark in circle
LMS Compatibilitycheckmark in circlecheckmark in circle
Video Search
& Clipping
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Premium Phone & Email Supportcheckmark in circlecheckmark in circle
400+ Support Articlescheckmark in circlecheckmark in circlecheckmark in circle
Dedicated Account Managercheckmark in circlecheckmark in circle
Onboardingcheckmark in circlecheckmark in circle
Custom Account Configurationscheckmark in circle
Advanced File Tracking Toolscheckmark in circle
Single Sign Oncheckmark in circle
Flexible Billing Optionscheckmark in circle
Custom Pricingcheckmark in circle
Custom Turnaround Optionscheckmark in circle
Custom Workflowscheckmark in circle
Professional Servicescheckmark in circle
Get startedView Pricing

Schedule a Demo

Quick FAQs

What is your accuracy rate?

We guarantee over 99% accuracy on all files, regardless of which account type you choose. Our measured accuracy rate is 99.6%, and we strive to provide flawless files.

What do I get back when I upload a video or audio file?

You will be able to download caption and transcript files in over 50 different formats. The format you need will depend on the platform you are using to publish your videos. You can learn more about the right format for you in our support docs.

If you need the captions burned into your video file, you can always order caption encoding or open captioning.

Is the price the same for audio and video files?

Yes, we treat audio and video files the same way!

Do you charge separately for transcription and captioning?

No! Unlike most captioning vendors, our price includes both captions and transcripts in over 50 different output formats.

Do I have to pay for the interactive transcript and other plugins?

No. All of our plugins, including the interactive transcript, are included with a Pro or Enterprise account.

When will I get my files back?

We have several different turnaround options, ranging from 2 hours to 10 days. You can select turnaround when you upload!

What are the billing options?

If you are on our Express plan, you can pay by credit card. If you are on our Pro or Enterprise plan, you can choose to pay by credit card or we can invoice you.

Is there a yearly contract or licensing fee?

A contract is not required, and you only pay for what you use.

Is there a minimum amount of video required to become a customer?

The Express plan has no minimum. The Pro plan has a minimum commitment of 5 hours and the Enterprise plan has a minimum commitment of 30 hours.

Is there a minimum video or audio file duration?

There is a 1-minute minimum. After that, you pay for the exact duration of each file, rounded to the nearest second.


(Avg. Customer Rating)


(Measured Accuracy)


(Videos Captioned)

View Pricing for the Pro Plan

You’ll see pricing for all 3Play Media services and can get started right away.

Want to chat about what plan is right for you?