5 Reasons Why Our Customers Love 3Play Media
Updated: May 1, 2020
Our annual Holiday Survey is distributed to customers at the end of each year in hopes of determining their experience using 3Play Media.
When asked, “How do you feel about 3Play Media?”, our customers gave us outstanding feedback. 98% of customers gave us positive ratings! We’re proud to hear how our customers feel about us, but we’re interested in understanding exactly why they feel the way they do.
The results are in! Read on to find out why customers love 3Play Media.
1. The High-Quality Files
Our customers love 3Play Media for the quality of our captions, transcripts, descriptions, and translations. Accurate, high-quality files are essential to our customers.
Thanks to our advanced technology and trained transcriptionists, we guarantee a 99% accuracy rate on all files even in cases of difficult audio, multiple speakers, or background noises. We ensure our customers receive high-quality and accurate captions. Our transcriptionists have backgrounds in diverse subject matters, ensuring accurate spelling on complex terminology.
Additionally, we leverage technology and human editing to create quality files. Every file goes through a multi-step quality assurance process, which includes two rounds of human review – no matter which turnaround option you choose.
2. The Reliable Customer Support
At 3Play, we’re always here to help! It’s vital that we support our customers every step of the way. From a quick question to a complex one, we have a dedicated team of reps ready to come to the rescue.
Our customers find our support and account management teams to be extremely knowledgeable and helpful in the event that they run into any trouble. No matter the issue, our team is available to provide assistance. We even offer support documentation as a general resource on uploads, integrations, tips and tricks, and much more!
3. The Robust Account System
Let’s face it, producing a video is a lot of work. You have to come up with a video concept, shoot the footage, make edits, and add graphics or music. The last thing you want to worry about is adding captions for your video or wondering how to publish it. Manually transcribing content can be a time-consuming, laborious task. That’s why we work hard to make it easy for our customers to achieve video accessibility.
3Play Media’s Account System allows customers to upload and manage files all in one place. We recently made new design changes to our Account System to make it more intuitive and user-friendly. We want to make it easier for our customers to navigate the Account System. Are you hosting your videos on YouTube, Vimeo, Brightcove, or another platform? No problem! Customers can easily integrate videos from popular video platforms to our Account System for seamless file transfers.
4. The Affordable Price
Price is an important factor when choosing a captioning and audio description vendor. We offer two different pricing plans (express and enterprise) based on the volume of content that our customers produce. Regardless of which account you choose, you’ll experience the same great service.
Our goal is to provide our customers with a seamless captioning and audio description process that doesn’t go over budget so you can focus on what’s important – producing great video content.
5. The Educational Resources
We pride ourselves in educating people on the importance of accessibility. Whether you’re a customer or not, we allow anyone to access our content.
We have a ton of free resources on our website including webinars, blog posts, a video accessibility certification course, and more. Our content is an educational tool used for the accessibility advocate to learn more about the legal landscape, share with decision-makers who are unsure about accessibility, or stay abreast of the latest trends in video.
There are many reasons to choose 3Play Media as your video accessibility vendor. Here’s what you should look for in a vendor 👇
Strategies for Transitioning to Accessible Remote Learning
3Play Media’s second virtual event, ACCESS at Home, focused on providing the necessary tools and knowledge to thrive in a virtual environment. Dawn Hunziker and Barbie Lopez, the IT accessibility team for the University of Arizona, joined us for ACCESS at Home…
How our Customer Success Teams Make us the Best Accessibility Solution
At 3Play Media, we’re more than just a vendor; we strive to be the best accessibility solution for your organization. We pride ourselves on being a customer-centric company. Ensuring the success of our customers is of the utmost importance to us. That’s…
How 3Play Media Handles Captioning at Scale
The trajectory of online video is trending upwards, and as a result, demand for captioning at scale is growing, too. Choosing a vendor that offers reliable and accurate captions for large amounts of video content is crucial to long-term captioning success. 3Play…