5 Reasons Why Our Customers Love 3Play Media

February 7, 2020 BY SAMANTHA SAULD
Updated: February 10, 2020

jar of hearts

Our annual Holiday Survey is distributed to customers at the end of each year in hopes of determining their experience using 3Play Media.

When asked, “How do you feel about 3Play Media?”, our customers gave us outstanding feedback. 98% of customers gave us positive ratings! We’re proud to hear how our customers feel about us, but we’re interested in understanding exactly why they feel the way they do.

The results are in! Read on to find out why customers love 3Play Media.

 

 10 Crucial Questions to Ask A Captioning Vendor ➡️ 

1. The High-Quality Files

Our customers love 3Play Media for the quality of our captions, transcripts, descriptions, and translations. Accurate, high-quality files are essential to our customers.

Thanks to our advanced technology and trained transcriptionists, we guarantee a 99% accuracy rate on all files even in cases of difficult audio, multiple speakers, or background noises. We ensure our customers receive high-quality and accurate captions. Our transcriptionists have backgrounds in diverse subject matters, ensuring accurate spelling on complex terminology.

Additionally, we leverage technology and human editing to create quality files. Every file goes through a multi-step quality assurance process, which includes two rounds of human review – no matter which turnaround option you choose.

Review from customers: The perfect mix of affordable, accurate, and expeditious! The accuracy rate is a lot higher than other vendors. 3Play Media is considered the Cadillac of captioning providers at our institution. We love the quality.

2. The Reliable Customer Support

At 3Play, we’re always here to help! It’s vital that we support our customers every step of the way. From a quick question to a complex one, we have a dedicated team of reps ready to come to the rescue. 

Our customers find our support and account management teams to be extremely knowledgeable and helpful in the event that they run into any trouble. No matter the issue, our team is available to provide assistance. We even offer support documentation as a general resource on uploads, integrations, tips and tricks, and much more!

customer feedback: the accuracy is excellent and the humans is evident. Staff listen to customer needs and bend over backward to fix problems. 3Play's customer services has always been top notch

3. The Robust Account System

Let’s face it, producing a video is a lot of work. You have to come up with a video concept, shoot the footage, make edits, and add graphics or music. The last thing you want to worry about is adding captions for your video or wondering how to publish it. Manually transcribing content can be a time-consuming, laborious task. That’s why we work hard to make it easy for our customers to achieve video accessibility.

3Play Media’s Account System allows customers to upload and manage files all in one place. We recently made new design changes to our Account System to make it more intuitive and user-friendly. We want to make it easier for our customers to navigate the Account System. Are you hosting your videos on YouTube, Vimeo, Brightcove, or another platform? No problem! Customers can easily integrate videos from popular video platforms to our Account System for seamless file transfers.

customer feedback: 3play's interface and ease of use were all streets ahead of others. User friendly and hands on. Easy to use interface and the ability to upload caption files to export in different formats.

 

4. The Affordable Price

Price is an important factor when choosing a captioning and audio description vendor. We offer two different pricing plans (express and enterprise) based on the volume of content that our customers produce. Regardless of which account you choose, you’ll experience the same great service.

Our goal is to provide our customers with a seamless captioning and audio description process that doesn’t go over budget so you can focus on what’s important – producing great video content.

customer feedback: pricing is competitive. Seamless, painless, reliable, affordable...what's not to like? Great rates, accuracy, and customer Service

5. The Educational Resources

We pride ourselves in educating people on the importance of accessibility. Whether you’re a customer or not, we allow anyone to access our content.

We have a ton of free resources on our website including webinars, blog posts, a video accessibility certification course, and more. Our content is an educational tool used for the accessibility advocate to learn more about the legal landscape, share with decision-makers who are unsure about accessibility or stay abreast of the latest trends in video.

customer feedback: those webinars, white papers, etc. are key to getting our stakeholders to continue to support our use of the service. It stay current with accessibility trends and needs. Customer education on compliance, legal issues, etc. Very informative and crucial stuff.


There are many reasons to choose 3Play Media as your video accessibility vendor. Here’s what you should look for in a vendor 👇

learn how to select the right vendor. Discover the 10 crucial questions to ask when selecting a closed captioning. Download the free guide

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