When the DOJ/OCR Makes a Visit: Lessons Learned in Resolving Complaints About Inaccessible IT

Over the last few years, many institutions of higher education have faced legal action for inaccessible IT. If an ADA or Section 504 accessibility complaint is filed at your school, the Department of Justice (DOJ) and the U.S. Department of Education Office for Civil Rights (OCR) share the responsibility for enforcing the law. They also have the authority to conduct a compliance audit in lieu of a complaint.

In this webinar, accessibility leaders at three different universities will discuss what to expect in a DOJ or OCR review, as well as the lessons they’ve learned at their institutions in resolving complaints about inaccessible IT. Learning from schools that have successfully resolved DOJ/OCR complaints, this webinar will provide valuable insight into how campus communities can work to ensure the accessibility of IT.

This presentation will cover:

  • Schools that have faced legal action for inaccessible IT
  • Approaching accessibility and universal design at the university level
  • A timeline of the OCR complaint against University of Montana
  • University of Montana’s resolution agreement
  • University of Montana’s current approach to accessibility
  • A timeline of the DOJ inquiry at University of Colorado Boulder
  • UC Boulder’s response and strategy for accessibility
  • What UC Boulder learned from their experience
  • Key takeaways from resolving DOJ and OCR complaints


Sheryl Burgstahler
Director, Accessible Technology Services | University of Washington

Dan Jones
Chief Digital Accessibility Officer | University of Colorado Boulder

Janet Sedgley
Manager, Accessible Technology Services | University of Montana

Lily Bond (Moderator)
Director of Marketing | 3Play Media


Accessibility at University of Washington

Accessibility at University of Colorado Boulder

Accessibility at University of Montana

Resolution Agreements and Lawsuits