We deliver competitively priced closed captions and transcripts that are word-to-word time-synchronized and more than 99% accurate, even in cases of poor audio quality, multiple speakers, difficult content, or accents. After your media files have been uploaded to our system they are processed by professional transcriptionists who leverage our advanced technology, process, and workflow.
Without exception, all work is done in the U.S. by native English speakers capable of accurately capturing the cultural and linguistic nuances of your content. Having a staff of more than 1,500+ transcriptionists gives us the flexibility to assign complex or technical content to transcriptionists with a discipline-specific expertise or a familiarity with a certain accent.
Your transcripts also undergo a stringent, multi-step quality assurance process, ensuring that the quality is as good as or better than manual transcription or court stenography.
Our robust account system lets you upload and manage files, monitor job status, preview and download caption, subtitle, and transcript files, manage users, set up billing, use video search and clipping tools, and set up an interactive transcript or other video plugins.
Our staff of 1,500+ transcriptionists is capable of processing large volumes of content very quickly. Standard turnaround is 4 business days. We also offer 2-business-day, 1-business-day, 8-hour, and 2-hour turnaround. If you have unique requirements, please contact us and we will work out a schedule that meets your needs.
Although rarely necessary, your account includes a caption text editor that allows you to quickly make changes or redactions to your captions after they have been processed. Your edits propagate to all captions and transcript outputs, including video plugins that have already been published.
As an option, we provide vertical caption placement through an automated process that repositions captions to the top of the screen whenever necessary to avoid obstructing onscreen text. This process complies with FCC rule 47 C.F.R. § 79.1(j)(2).
Integrations with Video Platforms and Lecture Capture
Our competitive prices are based on the exact duration of each file. You are charged on a pay-per-use basis and there are no hidden charges. You can either pay by credit card or we can invoice you.
Open Captions and Encoded Closed Captions
Although captions are usually output as a separate file, in certain cases it is necessary to output a video with open captions burned in or closed captions that are embedded as a track. This results in a self-contained captioned video that can be distributed as a single asset. Open captioning and caption encoding are optional features built into the account system.
Adding an interactive plugin to your website allows visitors to engage with your videos in an entirely new way. Visitors can search the spoken audio and jump to any point in the video by clicking a word in the transcript. Interactive plugins also provide an SEO benefit by feeding the transcript metadata to search engines.