Q&A: How Do You Create a Training Program for Closed Captioning?
Updated: June 3, 2019
Having a well-developed training program can directly impact the success of your institution’s accessibility initiative. Michigan State University was quick to realize this and decided to develop their own comprehensive training program.
The program was bred out of a survey that was conducted on faculty to see what technologies they used, what they knew about accessibility, and who was involved.
To learn more about the survey and training methods used by Michigan State University, watch the webinar, “Developing Accessibility Training Strategies in Higher Ed.”
Below is a snippet from the Q&A portion of the webinar covering vendors, closed captioning training, and where to get the survey questions asked in developing the training.
What sort of vendors are you generally working with?
PHILLIP DEATON: While I obviously can’t mention specific vendors, I think that it’s very important to work with vendors who provide both specialized expert level training as training to individuals who may be more at the beginner or intermediate level.
So in the past one thing which we did was we brought some of that more expert level training face-to-face on campus. Part of the reason for that was because we learned that the people that were most invested in accessibility had the time to attend face-to-face training, and really wanted to be able to learn from experts external to the university.
As you’re partnering with vendors, know that you’re never going to find 100% perfect fit, but I would invest time up front in thinking about what you want to accomplish with your strategy. I would also recommend pointing to specific software providers, whether that’s for document creation or media production, and linking to the tutorials which those content providers provide.
As you’re moving forward with vendor related training, receive feedback from your constituents.
How do you handle training for closed captioning?
PHILLIP DEATON: I think that there are definitely trainings which different captioning providers provide as resources on their websites, like how to do basic captioning.
In terms of more advanced [training like] how to actually write captions training, some of that can definitely tread into intermediate or advanced territory…If you have any preferred vendors for captioning on your campus, it can definitely be important for both beginner and intermediate training to demonstrate how to work with those vendors, especially if they have any tools baked into their captioning resources. That would be another area of training.
I do think that actually writing accurate and well-representative closed captions would maybe be more intermediate or advanced.
Can you provide all of your survey questions that were used?
JENNIFER ISMIRLE: If you go to the UARC website, we have a page about our surveys that we’ve run. You can go to usability.msu.edu/uoesurvey. And that will go directly to the page on the UARC website. That has two documents that you can download, one for each of the surveys that we ran, if you’re interested in those specific questions we used.
Overview of NAD v. Harvard and NAD v. MIT Lawsuits
On Thursday, February 5, 2015, the National Association of the Deaf (NAD) filed a federal class-action lawsuit against the Massachusetts Institute of Technology (MIT) and Harvard University for allegedly violating U.S. accessibility laws. Please note that as of February 2020, after years…
3 Tips for Taking Conferences and Events Online
WAIT! Before you cancel your upcoming event, have you considered taking it online? Finding ways to connect online has become more important than ever before. But the community you build offline can translate just as well online. With a little planning and…
Shifting to Online Only Classes? Here Are 3 Tips to Get the Most out of a Virtual Classroom
Many U.S. colleges and universities are cancelling in-person classes in an effort to limit the spread of Coronavirus. As of March 11, sixty three institutions have cancelled in-person classes, and many of these institutions are moving to a virtual classroom to continue…