5 Tips for Getting the Most out of Your 3Play Media Support Ticket
Updated: June 3, 2019
Customer support is incredibly important to us at 3Play Media.
In a survey to our customers, we discovered that support stands out to them as one of the things about 3Play Media they love the most.
In an effort to continue to serve our customers as well as we can, our support team has written this guest blog post with 5 tips for getting the most out of your support tickets.
Tip 1: Check the Knowledge Base First!
Some people may be unaware of our extensive Knowledge Base of support articles. Before writing a support ticket, do a quick search to see if we’ve written about your question. The Knowledge Base may just have the answer you’re looking for! There is even a handy search function that can make it easy to search for the issue/topic you may be looking for.
Tip 2: Provide the File ID
If you’re having an issue with a specific file, provide the 3Play Media File ID in addition to the name of the file. If possible, try to provide the exact time code where you are seeing an issue.
Tip 3: Help Us Replicate the Issue
If you are experiencing any unusual behavior with a file, such as an error or something out of the ordinary, please provide some repro steps (the steps you took up to the point of the error), so that we can try to replicate the issue on our end. Don’t hesitate to attach any screenshots – in fact, please do attach screenshots, if you have them – they help us out a lot!
Tip 4: Use the Right Email Address
If you are emailing support, please use the email associated with your 3Play account. This makes it easier and faster to locate your account.
Tip 5: Submit Separate Tickets
If you’re having multiple issues, please create a separate ticket for each issue instead of lumping them all into one ticket. This helps us to track stats of possible bugs/errors on our end. It also allows us to help you out with each issue faster.
Bonus Tip: Ask First!
If you’re unsure of what our system’s capabilities are, please ask us first before you try something that may result in more problems down the road.
Providing Flexible Part-Time Jobs for Family Caregivers
At 3Play Media, we’re proud to celebrate National Family Caregivers Month (NFCM) this November. NFCM is spearheaded by the Caregiver Action Network and is an opportunity to raise awareness of caregiving issues, educate communities, and increase support for family caregivers, who are…
Why 3Play Is Better Than Other Transcription Jobs
Wondering if you should apply to work as a 3Play transcriptionist? 3Play’s benefits, pay, and growth opportunities are unparalleled to other transcription jobs – just ask our current transcriptionists! If you are on the fence about applying, keep reading to uncover why…
3Play Media Joins M-Enabling Summit On Accessible Technologies
The M-Enabling Summit, brainchild of the Global Initiative for Inclusive Information and Communication Technologies (G3ict) and E.J. Krause & Associates (EJK), begins next week – and 3Play Media is thrilled to take part. 3Play Media Co-CEO & Co-founder Josh Miller will join…