How 3Play Media Handles Captioning at Scale
Updated: February 23, 2021
The trajectory of online video is trending upwards, and as a result, demand for captioning at scale is growing, too. Choosing a vendor that offers reliable and accurate captions for large amounts of video content is crucial to long-term captioning success.
3Play Media consistently delivers on high-quality captioning services and is able to sustainably uphold captioning at scale efforts.
Why 3Play Media is Best for Captioning at Scale
To help customers achieve caption scalability, 3Play Media has systems that reliably provide guaranteed deadline compliance, streamlined captioning workflows, a user-friendly account system, and top-notch support from captioning experts.
Designed for Scalability
3Play Media has designed a robust video accessibility solution that can uphold captioning at scale. With advanced offerings like flexible workflows, a user-friendly account system, strict deadline compliance, and white-glove support, there’s no captioning job that we can’t take on.
We built our system to handle large quantities of video per day without notice – always at 99% accuracy. Plus, with our workforce of over 1,500 professional transcript editors and multiple turnaround options, you won’t need to worry about missing deadlines regardless of the amount of video that needs captioning.
Streamlined Captioning Process
A key to captioning at scale is to create streamlined captioning processes. Rather than uploading loads of video content for manual captioning, automation and workflow optimization help make scalability more approachable.
3Play Media supports a seamless captioning process. We are compatible with most leading video platforms, players, and lecture capture systems. With our integrations, customers can automatically post captions back to their videos and create an automated video accessibility process. Customers may also build custom API workflows for a more personalized experience.
User-Friendly Account System
Captioning at scale doesn’t have to be complicated. We’ve built 3Play Media’s account system to provide a user-friendly and painless customer experience.
Our robust account system can be customized to suit your unique scalability needs. The system is easy to navigate, allowing customers to order, manage, and preview caption files in one convenient location.
Expert Captioning Support
Sometimes captioning at scale calls for expert-level support.
3Play Media is there for our customers every step of the way, providing a dedicated account manager, technical video accessibility support with real humans, and thorough support documentation.* We guarantee our response times, so customers can rest assured that they’ll always receive timely responses.
Our support mechanisms ensure captioning at scale is not something our customers have to face alone.
Proven Deadline Compliance
Captioning at scale can cause hiccups when it comes to getting files back on time. At 3Play Media, we take deadlines seriously and maintain deadline compliance over 99.6%. No matter how much video content you upload, you can be sure you’ll have it back when you need it.
We have strict, SLA-backed turnaround time, meaning in the unfortunate (and rare) case that we miss your selected deadline (even by one second), we will automatically apply a discount to your invoice.
No matter if you have large, last-minute captioning projects or need reliable captioning throughout the year, 3Play Media has the technology, tools, and expertise to ensure captioning at scale is a success.
*All customers have access to thorough support documentation, while enterprise-level customers have access to premium phone and email support. Reach out to us with more information about your video accessibility needs to learn more.
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