Quick Start Guide Download the infographic: Quick Start to Captioning Decide which plan is best for you (compare plans and pricing) and create an account. You will receive an email with a link to initiate your account and set up your password. If you have any questions, email us at firstname.lastname@example.org or call +1-617-764-5189.
Log into your account at http://account.3playmedia.com
There are several ways to upload your video or audio files. You can upload from your computer, send links, via cloud storage, via FTP, or through a compatible video platform or lecture capture system. You can also upload using our API.
Your files will begin processing as soon as they are uploaded.
The standard service produces captions and transcripts. If you have Spanish videos to caption, choose the 'Spanish-Latin America Transcription and Captioning.' If you already have transcripts for your videos, the 'Alignment Only' option provides a faster, less expensive way to create captions and use the interactive video plugins. If standard caption placement is going to obstruct important content within your video, you can also 'Add Caption Placement' to have the captions placed above the important content. We also offer audio description services.
Standard turnaround is 4 business days. You can also select 2 business days (expedited), 1 business day (rush), same-day, or two-hour turnaround for an additional fee. If your project is not urgent, we provide a discounted extended service, which is 10 business days.
You can monitor the status of your files and keep everything organized.
After your files have been processed you can download any formats of captions and transcripts anytime. Your captions and transcripts stay in your account indefinitely. Read: FAQs on captions and transcript outputs
Save the infographic for quick reference: Quick Start to Captioning